Sears Appliance Repair
Hampe, Chehalis, WA

Sears Appliance Repair Reviews

4 stars based on 112 reviews

Featured Comments:

• J

  Jennifer Z

  1.0

  Requested service two months ago, paid by home warranty deductible up front as required, technician rescheduled appointment 4 times. 5th time called and said it wasn’t worth his time if it appeared to now be working and cancelled. Trying to get a live person to help is ridiculous.

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  Response from the owner

  Jennifer Z., we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

• H

  Heidi Moses

  1.0

  My Kenmore Elite fridge went out again almost a year to the date on July 20th,2020. The compressor was replaced July 2019. The technician came on July 28th to diagnose and order parts. Repair was scheduled for Aug.11. Parts were replaced including another compressor. Technician was here from10-2pm. My fridge is still not working and now with a f5 error code. I called Sears the following morning. After being transferred the 5 time, I was told I would need to call back in 24 hrs to schedule a follow up appointment. They didn't have the technicians notes of repairs that were made and they would need these before setting up a new repair appointment. I spent the following day Aug.13 again on hold for almost 2 hours to reach the right department to schedule a follow up on an existing repairs. There offshore call center is set up for scheduling new repairs only... not existing repairs. Finally I got a new appointment...Aug.28th... another 2 weeks. By this time I will have had no fridge for 6 weeks. Anticipating another diagnosis and ordering of parts which means another 2 weeks for repairs. This will put me into September without a fridge. This is under my Sears Home Appliance Warranty program that I pay $50 per mo. So I can have peace of mind 😓 Chehalis,Wa

• W

  Wil Fred

  1.0

  Called and booked an appointment 3 weeks ago. 1 day before my appointment I get a called that they won’t have a tech in my area that day. Why did I book an appointment then? Why did you waste my time? Then to reschedule it’s another 2 to 3 weeks out. Don’t use this service as they clearly don’t need your business. Waste of time and very unprofessional

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  Response from the owner

  Dear Wil, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

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