Sears Appliance Repair
Columbia, Grand Forks, ND

Sears Appliance Repair Reviews

4.1 stars based on 51 reviews

Featured Comments:

• A

  Allison L

  1.0

  We’ve had nothing but issues with the expediency and quality of repairs. We had to wait 3-4 weeks just to get a diagnosis, then another 4-6 for parts and repair. If that didn’t fix it the process starts over again. I’ve been waiting for my dishwasher to function properly again for 6 months. If you can avoid, do so.

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  Response from the owner

  Thank you for taking the time to leave us your rating. We hate to see that you have had an experience like this and would like to hear more about it. If you would please email the name, address, and phone number that is associated with the order to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.

• M

  Meg Swenseth

  4.0

  The repair person was professional and timely. I appreciated the phone call, email, and text indicating that the repair person was on their way to my home. The only thing holding me back from 5 stars is the steep cost, but I am happy that I didn't have to purchase a new washing machine! So glad to have our washing machine back up and running.

• K

  Kathy Maroney

  1.0

  After calling an 800 number through several prompts and commands I got to a live person. That person logged the call and also determined the part we needed that would be shipped ahead of time to our house, then set up the appointment for the service technician to come out. That would be 3 weeks later, 3 WEEKS later and only 1 certain day. No other choices and it would be between 8 and 5. We were going to be gone on that one and only day so had to arrange someone to be at our house between 8 and 5. They guy came and said he fixed it. We came home the next day, turned it on for a couple hours and then the next day, turned it on and it went out again, same as before. Went through the same prompts and commands to get to someone to find out it will be ANOTHER 3 weeks before someone can come out between 8 and 5. Really, they have 1 day every 3 weeks that someone can come out to do repairs. Then you have to be home to ANSWER the call when they call you between 8 and 5 because if you miss the call, then they won't come out. I will NEVER, repeat NEVER buy a service contract on anything at Sears. Buy another TV there...hmmm I don't think so.

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