Chain home improvement retailer for tools, appliances & other products (some offer truck rentals).

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This page contains relevant information of Sears Appliance Repair in Mercado, Sierra Vista, AZ which locates nearby. You can get to know contact information of the hvac repairing service like opening hours, addresses, phone numbers.

Sears Appliance Repair in Mercado, Sierra Vista, AZ | HVAC Near Me

Eight months they had us use “hookup guy” . Trip after trip they replaced just about every part. Finally they wrote it off and issued a replacement credit. Trouble is we had to purchase a replacement from a different company as Sears is no longer in our area. So warranty’s worthless.

Well we called Sears Appliance repair,the guy they sent out was great,he was knowledgeable, fixed the washer...It was costly due to us not living in the city,then they offer you Sears home Warranty Service which knocks your bill into half if you decide to go that route ...thats where it started going South.Every thing just wonderful until you sign that line.Now we need them you go to site,site tells you to go somewhere else,try to log on and put your info in,website doesn't have that option, can't continue,so you try to call,push this push that, can't get nowhere...Very Frustrated at this point. Can't get ahold of anyone,but they have no problem taking there money for the Warranty you signed up for!!!!!

The technician showed up, replaced a fuse, the microwave worked for one day and is not working again. I am not happy that I had to call again and was given a repair date of 11/9/21. Unacceptable !!

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My wife and I have called Sears Appliance Repair on 2 occasions.    The first time was on a refrigerator repair and that experience was a good one.    The 2nd recent experience was on a Samung built-in microwave/oven.    In July, we scheduled an appointment for the earliest appointment that was available which was 2 weeks out.    The repair tech was a no-show on that day with no communication with us that he would not make their appointment window.   We then rescheduled for the next window which was another 3 weeks out.   Again,  a no-show from Sears Appliance and only after we called the service number did we get a text message:

"You Sears service has been rescheduled for 9/8 8:00 - 12:00 AM"

So it is now September 8th and again we had a no show service call.  Our attempt to speak with a manager ended up with her (charlie) hanging up on us after we asked what was going to be done to resolve the issue   We were respectful and no profanity was used, so the hangup was very unprofessional.

Our microwave has not worked now for 10 weeks.   This is clearly not acceptable service and we have given up on Sears Appliance Repair.   Our area in S. Arizona needs a reliable appliance repair shop.    If you are considering a starting up a business, I suggest that you consider starting up one in Sierra Vista.  You would dominate Sears Appliance with their incompetence and poor performance.

Impossible to schedule an appointment because of how their credit card payment online is setup. Will not allow Po Box addresses even though that is my billing address. Credit card  would not accept  my home address which was the service address. Sears transferred. me to the actual company that would be doing the work. They refused to take payment manually so it was impossible to make an appointment...and...it was obvious that they couldn't care less.

Sears Appliance Repair
Mercado, Sierra Vista, AZ

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4.3 stars based on 214 reviews

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