Sears Appliance Repair
3rd, Great Falls, MT

Sears Appliance Repair Reviews

3.7 stars based on 53 reviews

Featured Comments:

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  Rhea Raptou

  5.0

  It took us a while to get a serviceman out since we live in a smallish town with no Sears store but when the man finally came to us, he was knowledgeable, answered questions with good tips and excellent information. I appreciate that he wasn't rushed and took his time and was very polite especially since he had to drive over 100 miles to get to us. He even called personally to give us an ETA and waited for my husband to leave work to meet him! I am very pleased as I was, I admit, skeptical our issue would be resolved - but it was! Thank you, Sears Service Team!!!

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  Response from the owner

  Hi Rhea, You are welcome! We love hearing that our services exceeded your expectations. Thank you for sharing your review with us! We value you as a loyal customer, and look forward to servicing you again next time so we can continue to provide you with this 5 star service. Have a wonderful rest of your day!

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  Michelle Robinson

  4.0

  My first appointment had to be rescheduled for 10-days out from its current 2 week out appointment. However, when the tech arrived, he was efficient, identified the problem with my dryer and replaced the parts with supplies from the truck. I am giving a 4-star only becuase of the delay in my scheduled appointment. The technician's service would rate a 5 star otherwise.

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  Response from the owner

  Thank you for taking the time to let us know about this Michelle!! We are thrilled to see that the tech was able to provide you with quality service and apologize for any inconvenience the delay caused you. We appreciate your business and look forward to assisting you in the future.

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  RayLynne Wahlert

  2.0

  Technician was efficient and got the repair done quickly. However, I do not recommend the Sears appointment or scheduling service. My small combo washer/dryer had developed a leak under the front left corner of the washer. Since this was the same problem that occurred five years ago I knew which parts would be needed to make the repair. When I called to make the initial appointment, I gave the person making the appointment the name and part number of the three parts that would be needed. This information was never relayed to the technician, nor was I informed that these parts would have to be ordered and delivered to me ahead of the appointment. So, I had to wait an additional two weeks to get my washer repaired and the technician had to make an additional trip to do the repair. Although I would rate the technician highly, I would not recommend the Sears Appliance Repair Company appointment or scheduling service.

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