HVAC

Sears Appliance Repair
Buckeystown, Frederick, MD

4.1

(220)Check map

Phone:
+1 301-685-0270

Website:
https://www.searshomeservices.com/locations/appliance-repair/md-frederick/5500-buckeystown-pike?utm_source=GMBlisting&utm_medium=organic&utm_campaign=GMBinhomerepair

Address:
5500 Buckeystown Pike, Frederick, MD 21703

Hours:
Thursday9AM–10PM
CLOSED

Reviews
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Sears Appliance Repair Reviews

4.1 stars based on 220 reviews

Featured Comments:

a
aaron wade
5.0

The technician was very professional and timely. Took the exact time he estimated to complete the repair. He was very courteous and respectful. Showed an extreme amount of professionalism. Would definitely want him back for any repair work. Give him a raise.
Response from the owner
We are so thrilled you had a 5 star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
J
Jay Henry
1.0

We scheduled a diagnostic appointment for December 15th, and they needed more parts to make repairs. The 2nd appointment was December 27th, and no one had ordered the parts. They order the parts, and today (January 10th) they were supposed to install. Keep in mind, either me or my wife has had to take off work each time for these appointments. Today, the appointment was 10am-2pm. They show up at 2:11, and text a picture of my front door saying no one is home. My wife did not hear a knock, and they never called. Now we have to schedule a fourth appointment. Edit: The guy called in sick for the 4th appointment, and now have to reschedule for a fifth Edit #2: Now they rescheduled my appointment to a day I'm working without telling me. Edit#3: They called in sick again, and told me I would be rescheduled to tomorrow, February 23rd. I checked the order page and it looks like it's been changed to March 7th. It's been almost three months without a washer.
Response from the owner
from Jay Henry, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
k
keenan murphy
1.0

Technician no show. Reserved appointment online. Received confirmation the morning of my appointment. No one called to say they wouldn't make it. Waited 5 hours for someone to come and not even a courtesy call to cancel.
Response from the owner
Thank you so much for this review! We are glad we were able to take care of you and meet your expectations. We will be sure to share this feedback with our team!