Sears Appliance Repair
Vocke, Cumberland, MD

Sears Appliance Repair Reviews

4.2 stars based on 99 reviews

Featured Comments:

• F

  Frank Armiento

  1.0

  I only gave one star because I couldn’t give it zero stars. I expected someone to repair my washer when they showed up not a salesman to talk to. When I called I told them on the phone that I needed new suspension rods and that is what I expected. When the guy showed up I showed him my washer and after briefly looking at it he said yeah you definitely need suspension rods so I left him to it. After five minutes he came down stairs and started talking to me about all these new washers Sears has which I did not care about I just cared about getting mine fixed. Then he told me he checked his truck and he didn’t have any suspension rods and that he had to order them. I then asked him how much will it cost and he told me it would be $500 but I could get a new washer for $600. I said that is crazy how is that a $500 dollar job. He then said they cost $50 dollars per rod and I said how is that when I can order four for 50 on Amazon and as low as $30 for four. Then he began to say it is because of the rods I needed which I know is a joke. I feel Sears just made $99 for a salesman to show up just to get me to buy a new washer. I would recommend no one ever use this service!

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  Response from the owner

  Dear Frank, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

• N

  Nathan L. Wilson

  4.0

  The service is easy to sign up for, but it took a week or longer to get a service guy here. The repair man was very nice and knowledgeable. We now believe we need to get a new gasket installed around the freezer door and would like to request the repair guy to come back.

• D

  Donna Phillips

  5.0

  The tech was very pleasant and professional. Knew what to do to fix the problem, and he explained everything to us. I was very pleased with the service we got from Sears. I would like to find out who the tech was that fixed my washer on Aug 8, to let him know he lost his glassess in our driveway . We would like to return them to him, just need him to get in touch with us.

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