Sears Appliance Repair
Oak, Paducah, KY

Sears Appliance Repair Reviews

3.6 stars based on 32 reviews

Featured Comments:

• R

  Robert Quigley

  1.0

  I called them for my Mom's fairly new (6-yo) Kenmore, they didn't want to hear what I had to ask about my mom's refrigerator and all they wanted to ask was "are you from Mexico and I still wonder what that has to do with anything and they we're rude and hung up on me

• N

  Nancy Hunt

  1.0

  I was not satisfied with our repair and will never buy another appliance from Sears. I had a piece break off that allowed the french door to close. It took 2 months for the first serviceman to come. He stayed on the phone one hour trying to make sure the correct part was ordered. He scheduled the next open appointment for 6 weeks later. The wrong part came in 2 weeks so I called and they said they recognized their mistake and would send the correct part. They sent the same wrong part the second time. I called and was told I would have to wait until the next appointment for the service man to come and order the correct part. The same serviceman from the first visit came. He called and was informed Sears doesn't even carry the part to fix our refrigerator door. He should have been told this when he called from the first appointment. My Kenmore refrigerator lasted 10 years with no problems until this happened and the door wouldn't stay shut. Sears service is terrible.

• S

  Susan Beatty

  1.0

  After three visits from Sears repairmen, our washing machine is still not fixed. They have ordered the wrong parts each time and have no idea how to fix it. Supposedly, the last technician recommended a replacement washer, and we were told we would hear from Sears in 3-5 days. Today is day 4 and we are still waiting to hear from them.

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  Response from the owner

  Thank you, Susan, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our repair service. If your concerns are still unresolved, and you would like us to look into your situation please email the name, address, and phone number that is associated with the service order to [email protected]. We appreciate your business and look forward to assisting you with this matter.

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