Sears Appliance Repair
Mall, Lewisburg, WV

Sears Appliance Repair Reviews

4.1 stars based on 26 reviews

Featured Comments:

• D

  Dick Widener

  2.0

  The repairman who installed a new drive belt on my craftsman mower was excellent, courteous, professional and friendly. However, your labor charges were ridiculous...It took aabout 30 minutes to repair the lawnmower and when I looked at the labor charges they were $128.00. This translates into $256.00 per hour. When we as consumers are between a rock and a hardspot and must have something repaired it is indeed the policy of Sears to charge ridiculous excessive fees because they know they can get away with it.. My local sears store has closed down along with many others and Sears is no longer what they used to be and that's why they are taking advantage of customers, especially the elderly. I think I can promise you that I will never buy another sears product and when the time comes for another mower it will not be from sears...I am also in the market for new kitchen appliances but as you can guess, they will not be coming from sears...I hope it gives you great satisfaction to drive off your customers, some of whom have been buying sears products for 50 years or more. you have become excellent at being rip off artists. Wish I could have given you a more favorable review, but under the circumstances it was impossible. I'm glad my lawn tractor is repaired but it was at great cost...I agreed to the $ 96.00 service cal and the cost for partsl but I certainly didn't expect to be paying sears $300.00 for their visit. I will be curious to know if you post my opinion to the internet.If any of your customers are having problems with needing a new drive belt put ontheir lawn tractor I hope this is a fair warning to them.

• R

  Robert Ash

  1.0

  Technician repaired water line however it was not working the following day. Requested a return visit to correctly repair water line. Was told there were no available repair technicians in my area. Very disappointed.

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  Response from the owner

  Thank you for taking the time to bring this to our attention, Robert. We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.

• L

  Linda Mahood

  4.0

  Washer spin cycle was no longer working. Repair was made same day this time and very quickly. Repair tech was courteous and polite. Thanks David.

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