Sears Appliance Repair
Dawson, Albany, GA

Sears Appliance Repair Reviews

3.9 stars based on 68 reviews

Featured Comments:

• S

  Sammie Pringle

  1.0

  We waited from 8 am to 3:30 for service to be performed between 8 am to 5 pm. So, I called to verify a technician would come, I was informed the technician would call when he was on his way. Now, Saturday, a day later, I called and was informed that I must reschedule. So, now, I have a new schedule of 8-5 on Tuesday, but wonder if it will be a repeat of our experience on Friday when no technician came or called,

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  Response from the owner

  Dear Sammie, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further for you, please send us a message to https://www.facebook.com/SearsHomeServices/, with your name, address, and phone number associated with your account. Please reference this review, thank you

• P

  P Warren

  1.0

  I have Sear Craftsman's Riding Mower. The Tech call me the day of my appointment to tell me he is on his way to my house. He also stated that if it’s to Hot he wouldn’t be able to work on my mower. I thought that was odd because they set the time of the appointment. Once he arrived at my house he told me that he wouldn’t be able to repair it because of parts. He said if he did get it running (by the way it started up once he turn the key) that wasn’t the problem l. He listed a number of things that the mower needed. I ask Him if he could just replace the pulleys that the belts go on to turn the blades. He told if he did any thing he would have to do it all. He said that’s the Sear way. However, he did charge me the fee for coming and said have a nice day. I will not used Sear Repair Service never again. He act like it was waste of his time and effort to even to come look at my mower. This took place in Albany Ga

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  Response from the owner

  P Warren, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

• B

  Bruce Fortson

  2.0

  I have a Kenmore Pro Series double oven. I have had constant problems ever since I have owned it. Sears has been here numerous times, most recently this week. This was the second visit in 2 weeks. The upper oven would beep constantly when you turned it on and never heat up. That had been going on months. Was able to schedule a tech during my holiday vacation for a repair when I could be here. He first said it was the knob assembly. He then took the top panel off and changed his diagnosis when he saw the power board with smoke stains and said that was the problem. Naturally, he didn't have the part, it had to be ordered. We had to leave the power off due to a fire hazard so another 10 days without an oven. The technician came back this week and installed the board. 2 days later we tried to use the top oven and the same problem occurred, beeping and no heating. I called to reschedule a repair on Saturday with no luck. Was told it was not possible since the techs do not work Saturday. So here I am with a broken oven and another missed day of work to get it fixed. To say I am unhappy with my service is a huge understatement. Oh, and by the way, I have a Kenmore Microwave over the range that doesn't work too. The part needed has been discontinued so now I have to buy another microwave. Great job Sears....not!!!

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  Response from the owner

  Bruce, we are sorry you have ongoing issues with your oven and microwave. We would love to look into this to see how we can help in any way. Please send us your first and last name, phone number, and address associated with the account/service to [email protected]. We look forward to assisting you in the process. ^OC

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