Scenic City Heating and AC, Inc
Airways, Chattanooga, TN

Scenic City Heating and AC, Inc Reviews

4.8 stars based on 181 reviews

Featured Comments:

• C

  Catherine Smith

  5.0

  Scenic City Heating and Air provided me with a quote to replace my heat pump at my resident. I called back several times with questions and they provided answers within a reasonable timeframe. I selected them to replace my heat pump because they were knowledgeable and reasonable. The crew was on time on the day of installation. They had the heat pump up and running the same day. A few times I would go out just to see how things were going. Everyone was courteous and particularly good at explaining to me what they were doing. My old heat pump was 22 years old, and the new heat pump really looked different. My new heat pump required a change in the way the connections was coming into my house which also required a cover over the connections. The installers had to make a temporary cover for the connections to protect them from the weather. This was on a Friday, and they worked to make sure I had heat for the weekend but did not have time to make a permanent cover. They came back on Monday to measure for the permanent cover. They came back on Tuesday and installed the cover and again was right on schedule. The work they did was nice and neat. They did an excellent job cleaning up after installation of both the unit and cover. The new heat pump has really made a difference in heating my house. I would recommend Scenic City to anyone who requires heating and air replacement and maintenance.

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  Response from the owner

  Thank you Catherine. That rain hood was pretty unique.

• A

  Abigail and Jamie Gross

  4.0

  Super thankful for Scenic City's work on installing our new HVAC unit. The person who originally quoted us (Rusty) was excellent to work with and super helpful in answering all of our questions. Their guys came out and had the new unit installed in one day despite rainy conditions. A second team then returned a few days later (at our request) to check the leveling of the unit and add gravel under the pad the unit is sitting on to protect against settling. They were super responsive to our concerns and went above and beyond to ensure we were totally satisfied. I would for sure recommend these guys.

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  Response from the owner

  Thank you Jamie. Appreciate the business and review.

• B

  Bennett /Berner Project

  5.0

  After being quoted a week earlier by another company that I needed to replace a small part and the cost would be $778, I declined, found the part on line for $52 and ordered it. I somehow in the meantime got my heat back up so I was good. About a week after the part arrived my heat went down again. I called Scenic this time. Unlike the other company who arrived late, Scenic came 2 hrs earlier than quoted. I did not tell the tech about the previous visit just to see how they would handle it. Scenic got my heat on and told me the problem was the part the other company wanted to charge $778 for. Scenic said it can be problematic over time and I should think about replacing it in the future. I asked how much and was quoted $261.00 installed. I then handed the tech the part I ordered and he installed it for $175.00 which included the service call. The point is Scenic won over a customer and I know I can trust them.

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  Response from the owner

  Thank you Bennet for the review and your business. Jim told the dispatcher after your visit that he felt like he had just passed a pop quiz. Glad it is working well now.

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