Satisfaction Heating & Cooling, LLC
Allen, Fenton, MI

Satisfaction Heating & Cooling, LLC Reviews

4.6 stars based on 10 reviews

Featured Comments:

• M

  Michael Carr's

  1.0

  Forrest was very polite, that is until he actually looked (not inspected or diagnosed, literally just looked) at the furnace. then he proceeded to tell me it was junk and I needed to spend thousands of dollars replacing it because of the known heat exchanger issue they had, sure parts are available but HE wouldn't do it and that I should just get a new furnace since it obviously is failing. it did happen to be working at the time he inspected it so he looked at the water drains and explained that the water there was the issue, he blew the hoses out and said it should be ok for now but I definitely need to plan on budgeting for a new furnace. when I returned home from work later that night it had quit again, I apologized for bothering him via text at 9:30pm that night to let him know it quit and he asked for the model number and serial number which I provided. The response I got after that was absolutely shocking, He responded "enter your model number into google search and let me know what you find out. I am sorry but I didn't make it and I cant stand behind it." My response was "Sorry to bother you I'll call someone else." He then tells me again I need a new furnace and that I am bitter for buying this furnace that I installed myself. Again the most unprofessional responses I would have ever expected from him. I then called AAA heating and cooling who came out and were extremely professional and courteous, their tech properly diagnosed the furnace which was turned out to be a circuit board failure. he thoroughly inspected the furnace and told me it was as in good a shape as the day it was manufactured. he had the new circuit board on the truck, installed it and had it working like new again in very little time, and without any scare tactics. The furnace has been working fine again since. I strongly recommend to NOT call on Satisfaction Heating and Cooling unless you want to be convinced you need a new furnace. BTW, the address listed is misleading and not accurate either, not even in the same city. if you want to do business with someone local which I prefer.

• J

  Jennifer Katona

  5.0

  Absolutely honest and dependable. After being taken for $80 from another company for them to look at it for ten minutes and then tell me I need a new furnace for $2100 they came and did a second look for me absolutely free told me my furnace was fine and lit it for me!! So nice to find a company that cares more about people than the all mighty dollar!! Thanks to you my family will sleep warm tonight!!

• S

  Scott Grigg

  5.0

  I called Satisfaction Heating and Cooling after another company came out and quoted me about $400 to fix my air conditioning and then tried to upsell, upsell, upsell me. I called Forrest and he laughed and said the guy had quoted me way too high and told me likely what the problem was (a lack of refrigerant in my air conditioner, a problem I note that another company missed last year). He came out, did the work and charged me exactly what he told me – a lot cheaper than the other company. Now, my house is cooler than it has been for the past few years, thanks to Forrest and Satisfaction Heating and Cooling! These guys are down to earth, honest and do what they say.

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