SAM Mechanical Services, LLC
Hooksett, Hooksett, NH

SAM Mechanical Services, LLC Reviews

4.5 stars based on 59 reviews

Featured Comments:

• J

  Jen McDaid

  3.0

  I've used SAM Mechanical for a furnace and an AC replacement, plus maintenance and fixes since I moved to the area a couple years ago. USUALLY they tend to be a little pricier, but provide reliable, professional, and quality service. However, in my latest interaction I was disappointed. I'm 6 months pregnant and the furnace died about 8 PM on a Friday, given my condition I was more worried than normal about going without heat. We'd recently had SAM out to fix what seemed like this same problem, so that was our first call. The person on the line didn't seem to pleased to be getting an after hours call. They offered us a Monday apt, but then I'd have had to go all weekend with no heat. We were told we'd pay a $60 upcharge if we insisted on having someone out that night. My husband and I figured fine, let's do it for some heat. The service tech arrived and in <20 min identified that the issue was a faulty gauge on the oil tank and an empty tank despite our automatic delivery agreement (not SAM's fault). So we felt a little dumb and had to go the whole night without heat anyway. A few days later, we receive a $265 single line item invoice. Sticker shock for me, thinking worst case scenario $150 hour + $60 upcharge x 20 min was only going to be like $84. I figured even if it wasn't communicated, we might get hit with a 1 hour minimum... still that would be closer to $200 bucks. I went back and forth with the office by email. I have to say even a little empathy would have soothed my ruffled feathers. But when I asked for help understanding the breakdown of my bill, I got a side-step response "I asked [your husband] if he wanted to wait, and he said to me, no, my wife would like someone to come tonight." A repeated attempt to understand how the charges were calculated got no response. A follow up request got sent to the office manager who just kept repeating that there's always been a flat hourly after hours rate, with a one hour min. Decent customer service in this situation would be a "sorry for the miscomm," or a gesture like "let's take $10 off your next service for the confusion," or even a basic "I can understand how that might have come as a surprise; we'll follow up and ensure we explain the flat rate and hourly minimum charges in the future." I am disappointed in how this was handled. I historically pay a little extra for SAM because I've received a higher caliber of customer service and this didn't feel the same. Service tech was still great mind you. My issue here is solely with the office staff handling calls, invoicing, and emails - not the work itself.

• J

  Jerry Belliveau

  5.0

  Sam Mechanical Services installed a new furnace, water tank, replaced turn offs in my basement, removed old electric water tank and replaced all my outside faucets. The team worked hard and long hours, being here until midnight one night to get things done. They were very professional and friendly and did a beautiful job as you can see from the picture. Everything has been working great and would highly recommend them for any work you need done.

• M

  Mark Minervini

  1.0

  I used them for years when I had commercial property and they were great. Not sure what happened with them, but I will not use them again. They installed a hot water heater at my home and 3 years later the mixing valve was leaking - the tube connecting the hot and cold side was leaking - not the valves. I couldn’t locate a replacement tube at Home Depot and called them to come out. They told me that leak was not covered under warranty and I needed to purchase a new valve kit and the kit is not available but they have one left in stock for $385. I had no options at the time, the leak was spraying water. So including labor, travel and the valve, I paid over $600 to have a basic repair that took all of 8 minutes to fix. It gets better. He told me that my expansion tank and expansion valve were also bad and the cost to replace both would be $900. I told him I will hold off on those repairs. After he left I googled the valve kit he said was unavailable and found they were available at a cost $125. I called another plumber to look at the expansion tank and valve and he confirmed that needed replacement and he charged total $240 including parts and labor to replace both. Bottom line is I don’t like being lied to and overcharged. This company is not honest and I don’t trust them. Shop around there are good, honest companies out there that charge a fair price.

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