S&S Heating And Cooling
Front Royal, VA

S&S Heating And Cooling Reviews

1.8 stars based on 31 reviews

Featured Comments:

• L

  Lauren T

  2.0

  I am changing the number of stars they finally showed up this morning and the tech was super nice. He explained the issue very well. Fixed it in about 45 minutes. And I was able to go in to work still. My issue was the lack of communication between the office and myself. Im in logistics so I know schedules can get messed up but I still call my customers to fix the issue. There should have been some way for the office to know a tech was not going to make it to my residence. I had other errands I needed to run yesterday and couldn't do them because I was afraid of missing the tech. Not having updates was the most frustrating part. They are all nice people. No one was ever rude that I spoke to, but they definitely need to check on the techs and customers more often. The worst company ever!!! If I could give negative stars I would. No show 2 times! And they don't even call you to let you know the tech is running late. I had to call the multiple times each day. Everytime I spoke to the woman who answers the phone she said about an hour. It is now 8:45 pm! No call. No show. Terrible service. How do they stay in buisness. I tried calling the emergency line to try and get some sort of service. But of course no answer. What's the point of an emergency line if no one answers??? How does a company just go home without even contacting the customer. Avoid them if you can.

• K

  Kamie Feathers

  1.0

  On July 19 I had a scheduled appointment for annual maintenance checkup. No one showed up and no one called. I called the next day for another appointment. They came did maintenance checkup and my system was in good working order. Then on August 7th air conditioner not working. They came again on August 8 and discovered wire to the compressor was off and missing cups on wires. To my surprise I was charged $170 for 15 minute job that in my opinion was caused during maintenance checkup. I feel taken advantage of and I called and voiced my displeasure and was told they cut me a break could've been $215. I will not be a returning customer anymore after 15 years. I will also pass this along to my condo association which contracts services with them. I'm very disappointed they don't value long time customers.

• M

  M R

  1.0

  Have used them for around 10 years under a service contract and have now switched to someone else. Company has really gone downhill, now one of the worst contractors I've ever used. They schedule appointments and then don't even show up (twice), the last person that came out didn't solve the problem and I had to call another contractor, the woman who answers the phone has no idea as to their schedule (or anything else for that matter), etc. I could go on and on but I wanted to post this so others don't get treated like I did, do yourself a favor and call someone else.

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