S.O.S Heating & Cooling | HVAC Maintenance Salt Lake City
3300, South Salt Lake, UT

S.O.S Heating & Cooling | HVAC Maintenance Salt Lake City Reviews

5 stars based on 513 reviews

Featured Comments:

• K

  Ken Jenkins

  5.0

  We chose SOS Heating about a year ago to install an entirely new HVAC system in a condominium we purchased in Holliday. We completely remodeled that condominium, and ended up selling it after we remodeled. We purchased a brand new home about three months ago and our furnace stopped working night before last. The builder instructed us to call a company of our choice, so I called SOS Heating again to see if they also provided service and repairs and thankfully they do. It was the middle of the day so I was concerned they were not going to have a service technician available to come over that late in the day, however when I called and asked if they did, she placed me on a brief hold while she asked the owner if he could find one of his technicians to see if he could work us in. They worked us in their schedule and had someone there in just a few hours. They had told us the supply houses closed and they could not get the compatible part, so they installed a part that got us through the night and they called me the next morning told me they had found a part locally and would be right over. Their concern was that the part they had installed would most likely be a problem because it was not the factory compatible part, so he returned the next morning and installed the better suited part. I feel like you can always tell when the owners have a great company, because every single employee of theirs that we had interactions with made us feel like we were the most important customer, and it felt like they enjoyed their jobs, everyone was so awesome to speak with and work with. This is the heating and air-conditioning company that we will use indefinitely, and we will absolutely refer these guys to our friends and family. What a refreshing and wonderful experience. I feel like so many companies both small and large have lost the ability to provide this level of genuine high-quality customer service that we have experienced each and every time we have hired these guys. Thank you, from the Jenkins family

  ---

  Response from the owner

  Ken, thank you so much for this amazing review. We absolutely love being able to help you and your family and its always a joy to get to chat about life. We truly have so much gratitude for you and how you view all of us here at SOS. Please dont hesitate to call with any future furnace or air conditioner needs.

• C

  Charli Goodman

  5.0

  Randy and Zack were fantastic to work with. They are honest and really want you comfortable with everything they do. They did an awesome job with the furnace check up. I highly recommend them. The owners were really nice and helpful as well. Randy responds really quickly and is super easy to communicate with. I highly recommend.

• C

  Chuck Ball

  5.0

  This summer, when we came home from a vacation, we found our air-conditioner was not running. I called several places and they could not see us for days or weeks. I called SOS and John Child, the Service Manager, came that very afternoon. We determined the compressor was bad and I decided to replace the whole air-conditioning system since the old one was almost 25 years old. He had a 4-person install crew out the very next morning. By 4pm the whole house was cool again! That means a lot when the temperature was over 100 degrees. Now that winter has arrived, I noticed the whole-house humidifier was not working. This was not a total surprise because they had to moved the humidifier controller during the ac install and were unable to test it during the summer. I called John and by noon, he had a competent technician out the the humidifier running as it should - no charge. Great Service!

  ---

  Response from the owner

  Thank you for such a great review Chuck. John always prides himself on being able to go above and beyond to help people. S.O.S Heating & Cooling loves helping people and we love that most people share their great experiences.

More reviews (7)