Rymes Propane & Oil
Primrose, Laconia, NH

Rymes Propane & Oil Reviews

2.7 stars based on 20 reviews

Featured Comments:

• A

  Ay Bee

  1.0

  They must not have anybody answering phones, they just let the “higher than usual call volume” hold message go on and on. I let my phone sit on hold for long enough to conclude I was not getting ahold of anyone. This has been going on all season. The only way to order fuel now is online, since phone lines are impossible. Whatever, fine. Well, I go to place an order and not only have prices hiked, on top of “hazard” fees, but the online estimate stated I wouldn’t get a delivery until possibly “on or before” three weeks from now. They have no way of giving an accurate time frame for delivery. Also, via email they told me ALL the local companies are now charging hazard fees, and a few phones calls determined that was a lie. Overall terrible absence of customer service, delayed service, and up charges. Just over it when there are better local options. I get a lot of places are short staffed, but being a fuel company that people depend on for keeping their homes warm they need to do better.

• T

  Tom Bates

  1.0

  Horrible, Horrible, Horrible Customer Service ! I've been both a residental and commercial customer with Rymes for many years. I have 3 locations with both oil and propane accounts. When a third propane tank wasn't delivered as scheduled, the excuse was "they couldn't find the place". Then, I was told the next available delivery was 10 days out ! I am very angry and disappointed with Rymes's performance. This incident plus several other minor issues over the years has finally caused me to start looking for another supplier.

• s

  summer

  1.0

  I called them three weeks ago to scheduled delivery no show.. I called four times to find out why no one is delivering fuel to us? I was told they have a ticket out for me .. week 4 still no delivery my tank reads very low I'm not sure if will take me through the weekend.. Called again 2 days ago talk to I believe her name is "Chandra" she was so rude she told me if I ran out of oil I should go to the nearest gas station and fill 5 gallon of Kerosene and put it in the tank... I replied back to her, are you serious? I asked her to connect me with the supervisor. I left Seth a voice mail but I never heard back from him. Not to mention I been their customer over 30 years.

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