Russell & Abbott
Broadway, Maryville, TN

Russell & Abbott Reviews

4.8 stars based on 806 reviews

Featured Comments:

• M

  Michael Dunning

  5.0

  The technician (Logan) was right on time to start with. Before coming into our home he immediately put on shoe covers so as not to track in any dirt. He was everything you'd hope to see in a person who performs a service for you. He was thorough, professional and polite. At the end of the service he took notes (which were emailed to us immediately) and set up my next appointment. Luckily, every person from Russell & Abbott has been very easy to work wth...

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  Response from the owner

  Thanks so much for your 5-star review, Michael! Your positive feedback means a lot to our company! We are pleased to hear your satisfaction with the quality of service our team delivered. It was a pleasure to work with you and we look forward to future opportunities to again! Thank you for your trust in Russell & Abbott for your home comfort improvements! Please reach out if you have any follow-up questions. - Russell & Abbott

• I

  Ian Blair

  5.0

  Russell & Abbott's own Mr. Cole Robertson delivered a quality maintenance service to the house's heating system. It was clear to me he had looked at his notes before our interaction, because I didn't have to go back over anything I'd said on the phone when I scheduled the appointment. Mr. Robertson impressed me first by knocking at the front door before going for the bell, which was a nice bit of etiquette I wasn't expecting. He inspected the unit, ran his tests, and set to fully dismantling & cleaning a heating system that had been neglected for over four years without making a mess of it. Over the course of the process, he pulled a hand full of foreign objects out of the duct, fan & housing that had clearly been there much longer then the last service. Mr. Robertson even took calls from other technicians that needed his expertise, which didn't bother me in the slightest because I took it as a sign he was the professional I wanted doing my work, not to mention the teamwork and leadership behaviors that were on display. After putting everything back together, Mr. Robertson walked me through Russell & Abbott's Comfort Club plans and payment options, which wasn't missing anything you'd come to expect from a modern business. The 1 Year Comfort Club Plan is where the value is at. Not only do you save $16 off scheduling two appointments separately over a year, but you get a 20% discount on any repair service that might be needed in addition to priority customer status should there be an emergency. Money well spent in my opinion.

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  Response from the owner

  Thank you for your 5-star review, Ian! We are pleased to hear your satisfaction with Cole's thorough maintenance inspection. Our team is dedicated to ensuring your heating system is working as efficiently as possible! We appreciate the value you found in our maintenance program and your trust in our company! Please give our office a call if you have any follow-up questions, (865) 982-5133. - Russell & Abbott

• I

  IM Emcsfa00

  5.0

  Adam provided "detective like" services to find and correct a noise happening during the defrost cycle of our heat pump. It only took him about 45 minutes or so. Highly recommend Russell and Abbott.

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  Response from the owner

  Thank you for your 5-star review! We're so glad to hear Adam was able to quickly find a solution to the problem! Please reach out if you are in need of our services again, (865) 982-5133. We appreciate your business with Russell & Abbott for your heat pump repair.

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