Royal AC and Heating
Kennedale, Kennedale, TX

Royal AC and Heating Reviews

4 stars based on 212 reviews

Featured Comments:

• D

  David Lonsdale

  5.0

  There's a lot of unnecessary poor reviews for Royal AC and Heating. And I can't lie I was nervous when America Home Warranty sent them out to us. So much so that I had a close friend of mine in the industry whom I trust follow up with everything they did. Originally we had requested the come replace our evaporator coils when they got here they said we need to replace our compressor which was only partially covered by American Home Warranty (who I'm about to post a negative review here in a moment). I had my buddy come over shortly after they told me I would need the compressor, and he advised me that or though their parts pricing was a tad high he thought that it was a good recommendation. So we went ahead and paid for about 20% of the total repair. A team of two came out two days later as they had to order parts and installed the compressor, when they got to evaporator coils they found that there was an issue with the way the previous evaporator coil was installed requiring additional work but they didn't have the tools. They returned the following day early in the morning and worked extremely knocking out a piece of wood, removing the old coils, installing the new, and re-insulating the HVAC. They then went above and beyond by fixing some faulty wiring on my nest systems. My only complaint was I feel like it was really hard to get a hold of someone in their office, and I found that when I did get a hold of someone that they were not very polite, and didn't offer a lot of information. TL/DR: They're knowledgeable home warranty contractors. They may make recommendations you don't like. Have some double check if you'd like. My go to AC guy said they were accurate and did a great job.

• C

  Cassidy Vail

  1.0

  This company was hired through our home warranty. They replaced out AC unit and coils. Shortly after the unit flooded my house. They came and accessed the damage and attempted to fix the unit. They have been at my home a total of 6 times and the unit is still not working properly. The massive leak was caused by an either an incorrect installation or faulty equipment. They have refused to replace the damaged unit and my damaged floor/walls. When I reached out through BBB the owner lied and said that they never even knew about the leak. I have video evidence proving other wise including their technician working on the unit WHILE it was leaking. I'm now pursuing legal action because the leak caused electrical damage to my heater and is a huge fire hazard! I have never posted a complaint before but this is byfar the worst company I have ever used.

• K

  Karin Christ

  1.0

  I had no choice but to use Royal AC through my home warranty. They wouldn't give me a time frame for service except for 10am-5pm. When the technician arrived, I answered the door and he just walked right in my house, uninvited! The AC unit was outside! About 10 minutes later he just walked in the front door without knocking. He kept following me around, less than 2 feet apart. He said I needed a new AC unit. I had to call my home warranty every day for 4 days to try and get an update. Turns out that Royal was supposed to send me information on replacement or buyout. I called Royal who said they sent it, but they did not. Not email, not text, not phone call. And no it wasn't in spam either. Then they sent me a list of items that home warranty won't pay for. $1,150!!!! More than half the price of the very low end AC unit they suggested as a replacement. Total scam.

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