Rose Heating & Air Conditioning
University, Urbana, IL

Rose Heating & Air Conditioning Reviews

4.9 stars based on 69 reviews

Featured Comments:

• J

  Jim Rector

  5.0

  Brrrr! When I woke up this morning(Feb 8th) it was quite cool in our house. I discovered the furnace was not running and determined it was beyond my skill level to address the problem. I called Rose Heating & AC at 9:40. (They did original HVAC install in 2004) Service Tech arrived at 10:00, diagnosed the problems and by 10:30 confirmed replacement parts availability, cost and cost to install. He also provided price to replace the 18 year old furnace today! I opted for the new furnace. The installers arrived at 12:30 as promised. By 3:30 the new furnace was installed and warming our chilly home! Thanks to the Rose Heating & AC team for their prompt, courteous and cost effective service! These guys know how to take care of customers!

  ---

  Response from the owner

  Thank you for taking the time to leave us such a detailed and fantastic review Mr. Rector. We strive each and every day to provide the best customer service possible and it is refreshing to receive such great feedback about the service you received from every aspect of our team. Thank you again, we truly appreciate your business!

• p

  paige roberts

  5.0

  Rose Heating & Air Conditioning customer service, team work, and promptness is amazing! My furnace went out the day before Thanksgiving and they were able to diagnose the issue, give me a proposal/financing options, and install a new furnace with such short notice and right before the holiday. Would definitely recommend!

  ---

  Response from the owner

  Thank you for the great review! We are so happy to hear that we were able to make the best out of this unexpected situation for you. We are extremely proud of our team and how they handle each of customers like they are a part of their own family. Thank you again, we truly appreciate your business!

• C

  Campus Circle Apartments

  5.0

  Rose Heating, and Mark specifically, are awesome to work with. They are quick to respond, and do great work. Thank you for all that you do for our community to ensure we're providing the best experience for our residents!

  ---

  Response from the owner

  Thank you for the great review! Mark does a fantastic job at taking care of the needs of our customers, and we are extremely pleased that you have been able to experience his dedication to superior customer service. Thank you again, we truly appreciate your business and trust in our company!

More reviews (2)