Rose Heating AC & Sheet Metal
San Francisco, CA

Rose Heating AC & Sheet Metal Reviews

1.6 stars based on 18 reviews

Featured Comments:

• D

  Diego Garcia-Salcedo

  1.0

  I was very disappointed with Rose’s heating and air conditioning because they reported to my insurance provider that they had completed a preseasonal heating inspection. The frustrating part is that they never set foot in my house. They were unresponsive to my insurance company and never scheduled to inspect my house with me. I was attempting to be proactive and have the inspection done , to secure my family due to the change in seasons. I feel like good service is very hard to find. I also feel like I let my family down as they look to me for direction.

• E

  Eric Meyers

  5.0

  Like many on here, my home warranty company sent out Rose yesterday as my furnace was making a horrible noise. The downside is that I didn't get a call prior to them coming out, but I work from home so it wound up being fine. Eddie, the technician, diagnosed the problem immediately, but didn't have the parts to fix it- he grabbed the parts from their supplier on the way home and came back out today and installed it- in and out in 20 minutes, works great. Super nice guy, explained what was going on, and got my furnace back up and running in short order. Maybe I lucked out, or they've hired some new folks? Either way, they get five stars from me.

• r

  rj patel

  1.0

  I had a heating issue in December 19 2020 they came out and said it was a bad motor and they have to order it. it had taken them until February to fix after several calls to home warranty. Anthony came and fixed the motor and heat was blowing upstairs but not downstairs. I contacted the home warranty who said the dampers are not covered under the warranty so I paid them $475.00 to fix and replace the damper. Since they fixed the part the ac system keeps going out and tripping the ciruit breaker. I again called on home warranty and they send out a different company who looked at what going on. The technician said it's tripping because the work last technician did with damper keeps tripping the breaker. I called Rose and she said yeah they cameout several months ago and I was explaining to her that what Anthony came and did is not working she said he no longer works here.She said she has no record of it and I had the technician next to me who said this should be a warranty issue since it was 6 months ago while I was on speaker phone and she hung up.I tried calling again and she hung up again This is the worst company and worst customer service ever.My next call is to the Better Business Bureau and consumer protection services I DO NOT RECOMMEND THIS COMPANY TO ANYONE.

More reviews (7)