Roland J. Down Service Experts
Airport, Scotia, NY

Roland J. Down Service Experts Reviews

4.8 stars based on 1981 reviews

Featured Comments:

• J

  Jeff Frank

  5.0

  James & Ben installed our new furnace. They were top notch: Friendly, highly competent, and took the time to give us a quick orientation to our new system. They even took away the old furnace and packaging that came with a new one. It’s nice to have heat again, especially with winter right around the corner.

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  Response from the owner

  Jeff Frank, we're happy to hear you had such a positive experience with our team!

• D

  Denise Smith

  1.0

  I googled "plumbers near me" because the boiler drains and valves in my new laundry room were leaking badly. I called a call center associated with Roland J Downs and they sent an unlicensed plumber named Richard to my house. He replaced 2 valves and 2 drains. It took him less than 15 minutes. He charged me $1,095. Shortly after Richard left, my water main started leaking. I was able to get in touch with a licensed plumber, Wayne's Plumbing, that had done previous repairs on my house. Wayne fixed my water main and said the leak was caused by the unlicensed plumber when he shut it off repairing the valves and drains. Wayne advised that Roland J Downs should reimburse me for the water main repair. Wayne also informed me that I had been TRIPLE charged the market rate in my area. I understood that an emergency call would cost more but TRIPLE the rate is outrageous! I have contacted the customer service headquarters in Garland, TX as well as the local office requesting reimbursement and a partial refund. No one has reached out to me to address my concerns. I feel I was taken advantage of by the unlicensed plumber, Richard, because I told him this is my first home.

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  Response from the owner

  Denise Smith, we sincerely apologize if you feel that we have not provided the best service possible. Please contact us at [email protected] with the full name on the account, your address, and a phone number where we can reach you. We would like to work with you to resolve any issues.

• M

  Mary Frey

  5.0

  Our oil furnace suddenly stopped working. I contacted the main office and they were able to schedule us for a late afternoon appointment. However, they were able to come earlier which was a great relief. The technicians, Adam and Alex, were wonderful. They worked diligently to identify the issue and when it was determined to be the controller they had the part on hand and were able to install it quickly.

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  Response from the owner

  Mary Frey, thank you very much for the wonderful review! We appreciate your business and we're so happy you're pleased with the work we did!

More reviews (2)