Rogers & Sons Inc
Beach, Denver, CO

Rogers & Sons Inc Reviews

4 stars based on 21 reviews

Featured Comments:

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  lee fishbein

  1.0

  3 VISITS AND $700.00 LATER MY HEATING PROBLEM WAS FINALLY DIAGNOSED AS A BLOWN CAPACITOR THAT THE 3RD TECHNICIAN FOUND TO BE FAULTY. 1ST VISIT THEY PROGRAMMED MY THERMOSTAT FOR $300.00. 2ND VISIT TOTALLY MISDIAGNOSED. 3RD VISIT $466.00 THE 3RD TECHNICIAN WAS THE ONLY ONE THAT KNEW WHAT HE WAS DOING.THE SERVICE SUPERVISOR WAS LESS THAN HELPFUL. WILL NEVER USE THIS COMPANY AGAIN.

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  Response from the owner

  We take accusations like this very seriously, Lee, and upon looking further into this issue, I remain confident in my team's ability to uphold our high standards of communication, customer service, and quality work. There were two deficiencies, the first was resolved on our first visit. The second deficiency occurred roughly 30 days later, and we didn’t find the intermittent problem on the first visit and did not charge for that technician’s time. Our techs go through training to equip them to handle all of your HVAC needs, and I assure you the behavior you described is not characteristic of our team and our work. Thank you for challenging us to do better, that's how we grow. Please contact me directly if you have any questions. Brian Rogers.

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  anna

  5.0

  Rogers and Sons works on the AC and heat in my office building over the years they have been extremely helpful, efficient and caring. This week we received amazing service from Ken a tech who has been in our office multiple times. I was extremely impressed with the way he took the time to listen to our issues and find solutions both temporary and long term. Thank you Ken and everyone at Rogers and Sons!

• D

  Dawnyele Horton

  5.0

  I reached out to these guys today. They had serviced our HVAC in the past with the previous owner of our building. We needed access to our unit quickly and they were very responsive, professional, and went out of their way to help. Thanks!

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