Rockaway Plumbing, Heating and Cooling
46, Rockaway, NJ

Rockaway Plumbing, Heating and Cooling Reviews

4.4 stars based on 40 reviews

Featured Comments:

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  Solomon Nguyen

  5.0

  Quick, Efficient & Knowledgeable! We had a leak coming though our ceiling on Saturday and they responded immediately to schedule an appointment on Sunday. The plumber was very knowledgeable and explained what the problem was fixed the leak in the same appointment. We are very satisfied and will use them for any of our plumbing needs in the future.

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  Response from the owner

  Thank you for taking the time to review your experience with Rockaway Plumbing, Heating and Cooling! I appreciate that you took the time to share a detailed account of what happened. It's always good to know how we're doing in our work. I'm glad that everything was handled promptly and efficiently while being mindful of your home environment. We will continue to do our best so that every customer has a positive experience when they call us for their plumbing needs. Thank you again for sharing this feedback with us, it helps us make better decisions about where we can improve as a company moving forward!

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  Freda M.

  1.0

  I called Rockaway Plumbing, Heating and Cooling to get a quote on multiple plumbing projects in my home. They said they could send someone over the next day during a specific timeframe or maybe later that same day and they'd let me know. A couple hours later, I was leaving to go for a walk and a van pulled into my driveway. A plumber wearing an American Way Mechanical shirt got out and both of us were very confused that no one had let me know he was coming. I am wondering why Rockaway Plumbing sent a person from an entirely different company to my house unannounced? Will definitely not be using Rockaway Plumbing or this other company, what a shady business. EDIT: the company has replied below saying I never called them to ask for a quote. I certainly did call them; it's probably not in their database because they sent my inquiry out to this other company instead. They are definitely shady, don't work with them.

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  Response from the owner

  Mr. Freda M., we don't see your name on our customer database who called us for a quote! Your review is just to spoil our reputation in the Rockaway NJ community. We are an honest plumbing company in Rockaway and all of our clients know that! We have never done any shady business since our inception in 2011!

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  Matt Burton

  5.0

  Professional Courteous and maintained safety, mask, gloves and social distancing. Completed everything, gave me explicit instructions on maintaining, made sure I was aware they'd come back when needed.

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  Response from the owner

  Matt, thank you for your review and the trust you placed in our team to keep you safe. We take great pride in providing a clean, professional service that is both courteous and thorough. It's always good to know we're on the right track! We appreciate hearing from our customers and thank you for taking the time to share this with us. Your feedback is important as it helps us identify areas where we can improve, which will lead to better service for all of our clients in the future.

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