Roberts and Petty Inc.
Austin, Brownwood, TX

Roberts and Petty Inc. Reviews

4.1 stars based on 23 reviews

Featured Comments:

• E

  Elcie Woods

  1.0

  We had a 9pm septic back up. I am a severely immunocompromised patient with many medical issues and needed help ASAP. The gentleman that I spoke with told me “it may seem like a big problem to you, but it’s not...” and told me over and over he would not come out, then ended the call with if he did send anyone out, he would send 2 people and charge me well over $250/hour and time started when they pull away from house and doesn’t end until they’re home. Thanks for caring so much! I am just so impressed at how kind you were and how well you were willing to work with us—-whoops! Wrong company on that last bit.... will NEVER call them again and will NEVER recommend them to anyone ever!

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  Response from the owner

  Elcie, thank you for taking the time to voice your concerns and we are sorry that this issue occurred. Please reach out to us at (325) 646-6452 to further discuss your concerns. Thank you and we hope to hear from you promptly.

• J

  Jina Duncan

  4.0

  Gary does a great job revived my dying central unit on the first time. He did restarted the motor after we had the bad weather. I appreciated his timely service with a great technique. The bill is little more than my estimate of the time. But, it was two men. So, it might be the reasonable. Yes, I'd call them again.

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  Response from the owner

  Jina, thank you for sharing your review! We're happy to have been of service, and we'll be here should you need us in the future.

• R

  Randy Ware

  2.0

  Had to put a drain pipe back together under the sink. Line still did not drain afterwards. Called their after hours number but did not get a response. On a plus, they got to me quickly.

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  Response from the owner

  Randy, thank you for taking the time to voice your concerns and we are sorry that this issue occurred. I am glad we got your problem fixed.

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