Robert R. McGill Air Conditioning, Inc.
3rd, Lantana, FL

Robert R. McGill Air Conditioning, Inc. Reviews

4.6 stars based on 45 reviews

Featured Comments:

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  Theresa Deveaux

  5.0

  I have used McGill Air Cinditioning for several years for AC maintenance and repairs as needed. They always respond immediately and always leave my system working well. I would like to mention David Cesar who recently serviced my 2 home systems. He was on time, friendly- yet very professional, spent time cleaning my drains, even thoughtful enough to remove his shoes without being asked. Wonderful service, wonderful employees.

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  Response from the owner

  Thank you Theresa! David is a great asset to the team, and we are happy to always have many conscientious and thorough technicians ready to assist you!

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  Carrie Young

  1.0

  We had been very good customers of Robert McGill Air Conditioning and trusted them to do routine maintenance on our HVAC system as per the service contract we had with them. Unfortunately, during our last service call the technician failed to drain the outside line from the attic AC unit despite being requested to do so by the homeowner. This resulted in a MAJOR water leak in our kitchen ceiling followed by mold growth. We understand that people make mistakes, but what was totally unacceptable is that the company did not take responsibility for their negligence. The "Company Creed" talks about how they are committed to their customer's satisfaction and that they pride themselves in quality work, however this was not our experience. We had to spend over $16,000 for mold remediation and to repair our home for the damage caused by their negligent work. Most offensive is that the owner of this company could not even find the time to return our phone calls.

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  Sheridan Burrage

  5.0

  I was recommended this company by the doorman in our building when our AC stopped working on a Sunday in the middle of Summer. The serviceman that arrived was prompt, professional and extremely helpful. Long story short, we needed a whole new system, which wasn’t as easy as it sounds due to supply issues etc. I was told that I would be called first thing Monday morning, and they were true to their word. Unit was located, ordered and installation set up that same day. The office staff I spoke to could not have been nicer or more efficient. The technicians arrived on time and installed the new unit, and left our apartment spotless. I cannot recommend this company highly enough. They gained a new customer for life with their exceptional service.

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  Response from the owner

  Thank you for your praise! Even in these challenging times with parts and equipment shortages, the team at McGill goes above and beyond to get our customers cooling quickly. We have a full warehouse and are ready to serve 24/7! We're so happy you have become part of the preferred family of clients and we look forward to taking care of your new equipment for many years to come!

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