Roberson Heating & Air Conditioning
15th, Washington, NC

Roberson Heating & Air Conditioning Reviews

3.2 stars based on 22 reviews

Featured Comments:

• k

  kevin willis

  1.0

  They installed my system in 2007. i had one problem after another. ended up rebuilding the system 4 times. finally the compressor died on my unit. so i purchased an new Blue Ridge system and love it. during the install i found several issues with the old system and why i had cooling/heating issues. first problem the duct work wasn't installed and secured properly. i don't even understand how it stayed on. other than i had extra duct work stuffed around the system. there was no A/C duct work tape used. no adhesive used. there were tie straps on the duct work, i will say on but not tightened to hold it on. when i pulled the old system away from my house. i went to disconnect everything only to find that they fell off when i pulled the old system away from my house. secondly the vent caps that go on the system to attach the duct work. had 2 screws, no adhesive, no tape and not sealant. so i was losing cooling and heating to my house. 3rd the sheet metal work around my unit was not completed correctly. so animals had access to get under my house, which caused me to repair/redo duct work. (i should have caught that one but being a first time home owner my bad) bottom line NO I WOULD NEVER RECOMMEND THEM NOR WILL I USE THEIR SERVICES AGAIN!!!

• S

  Shirley O'Neal

  5.0

  Showed up right away. Had diagnosed the problem. Was even willing to work until heat was restored!

• D

  Dean Andrews

  1.0

  Our HVAC was installed 7 years ago by this company and they have been nothing but trouble. The only technician that has been helpful has quit them for the 2nd time. He probably couldn't deal with the management either. The air handler was installed in my attic between the joists and is in there so tightly that it can hardly be accessed for service. After the poor install, a pipe was leaking and ruined the ceiling above my stairs. I have had dampers replaced, thermostats replaced ,control panel replaced etc. Problem after problem.I kept calling them since they were the seller/installer. I should have quit them long ago. I finally called someone else for a maintenance agreement and they found my air handler with a big air leak that should have been covered by sheet metal but instead had tape which had come off. The owner most recently came to do our natural gas hookup and did not have to do everything on the initial contract (no gas piping had to be replaced) . I did the work under the house myself and he only reduced the bill by $25!! TOTAL RIPOFF!! On top of that, the owner will not even talk to us about the bill. Has his employee call to say he is not lowering the bill. We had called the owner and left messages, emailed him etc. He said at the time of the gas hookup, "we are gonna save you some money" because our original gas piping was ok to use. He charged $300 for 4 hours of labor when he didn't even do 2 hours and let me do all the work under the house. No way to run a business or treat a long term customer. DO NOT USE THIS COMPANY!!

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