Rob's Air Conditioning & Heating Inc.
Paxton, Harvey, LA

Rob's Air Conditioning & Heating Inc. Reviews

3.9 stars based on 30 reviews

Featured Comments:

• J

  J P

  5.0

  Rob's came highly recommended by a custom home builder. I have been very pleased with the professionalism and transparency when dealing with Chase, Steve, and George. Also Christina is very informative when scheduling appointments and follows up frequently to ensure there are no changes in the schedule. Chase has also followed up with me on occasion to ensure I am satisfied with the new system

• K

  Kamy Vo

  5.0

  Very nice company to work with. I needed a part after Hurricane Ida and they went out of their way to get it to me even though their office was closed. Both people I talked to were very polite and professional. Thanks!

• A

  Ann F.

  1.0

  The owner, Robs Wife, is very unprofessional. I had to speak to her about a warranty, and she would not call back. After several attempts of trying to get in touch with her, she just yelled “it’s not under warranty” with no explanation. As far as the initial installation, When Robs installed the thermostat, they put it sideways on the wall and would not install a frame or door to finish off the indoor unit. I was left with a unsightly hole and ac unit showing. The unit had to be replaced in under 10 years. I would not recommend this company. Employee turnover is high.

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  Response from the owner

  Good Morning Ms Ann F I am the Wife of Rob's Air Conditioning and I have not been in the office for over 2 weeks. I do not think you spoke to ME. We have quality controls in place on our phone I will have our manager review the calls. If you called our office Christine would have contacted me by my Cell . All complaints will go through protocol. If you would like a follow up to resolve the issues. Please call the office Ask for James or Steven. So sorry for your trouble. and Rob's has always stood by quality and we enforce the same from our Staff. We have long time Staff members over 16+ years. Respectfully Terri G

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