Riverway Plumbing & Mechanical
37, Bloomington, IN

Riverway Plumbing & Mechanical Reviews

4.7 stars based on 140 reviews

Featured Comments:

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  Elida Camille Behar

  5.0

  Riverway scheduled an appointment right away. Noah arrived promptly and expertly installed a new faucet (which I purchased elsewhere) for the basement utility sink. He also installed a new T&P valve for the hot water heater. Noah did not waste any time driving up the hourly charge. He finished quickly and the bill was fairly priced. Great service, and also, at the office with Brie! ... plus, they are located nearby.

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  Richard Bowling

  2.0

  I did not have Riverway perform any services. My review is based on the experience with their scheduling team and the professional who came to my house. After requesting an estimate online for replacing a sewer line I thought was faulty or installing a cleanout access in the yard, I received an email from their scheduler. I requested the latest appointment available, 4:30, due to my work schedule. I received a call while at work the day of the appointment at 2:30 from the professional who would be providing me an estimate asking if he could arrive at 3:30 instead of 4. Since I was still at work and was expecting to meet him at 4:30, I could not leave to meet him in person. I told him he could enter the crawl while I was not there. This appointment confusion wouldn't normally be a problem except for what happened next. Had I been there in person, we might have had a more civil interaction. After the professional went under the crawl to look at the issue I thought I had, he called me back to let me know that there wasn't a problem. Since there wasn't a problem or anything to provide an estimate for, he let me know that it would cost me $100 for his service call. I had not seen this charge listed on their website, nor was it mentioned on the call or in the email communication, so it wasn't something I was expecting. I politely asked that he provide me an estimate for the work then, perhaps a cleanout relocated to the yard (which I had requested in the original submission), so that there would be no charge. He told me that he would have to charge me for any estimate that's not over $500 and the cleanout was $400. Then he told me that gas was $5.00. Again, I urged him to give me some estimate, replacing piping or anything. I told him I wasn't trying to take advantage of his time, but I would not have called anyone to show up for $100 if I had been informed of that cost. He then hung up on me. I gave them two stars because I do respect that he gave me an honest assessment of the situation and did not try to scare me into replacing piping that didn't need it.

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  Robert Richards

  5.0

  Riverway installed a tanklesss water heater, gas furnance and AC at my condo. The products they recommented were good quality. The workmanship and skill level of there employees were exceptional. Their costs were competative. I highly recomment this company for your plumbing and HVAC needs,

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