River City Heating & Cooling
L, Omaha, NE

River City Heating & Cooling Reviews

4.6 stars based on 62 reviews

Featured Comments:

• I

  Ivan Abdouch

  2.0

  I've been a customer of River City since 2008, including everything from basic maintenance to projects involving some major expenses (heat pump, major ductwork, etc.). I’ve stayed with them all these years and I’ve referred people to them because I've been very happy with their services – until now. They installed a new thermostat/humidistat this past October. With the subsequent onset of cold weather, the air became very uncomfortably dry. I spent a couple of weeks trying various humidistat settings, but the humidity in the house was always 21%-28% no matter how high or low I set it. I called River City about this and was told that I had to schedule a service call as they wouldn’t address this over the phone. The technician changed the humidifier filter (which he said wouldn’t help) and he politely told me that the furnace needs to run all the time for the humidity to change. That was that. I tried to explain that this had never been an issue in the 24 years that I’ve been in this house, but he kept repeating the same message. So in the end I was charged (and paid) $111.50 for a $20 filter and to be told that the only way to raise the humidity is to crank up the temperature so the furnace will run all the time – which sounds like bad advice that could have been delivered for free over the phone. I’m sad to say that it might be time to look around for a new HVAC company. This service call deserves 1 star, but I’m giving them 2 in honor of their former great service.

• L

  Lisa Marshall

  5.0

  The team at River City Heating & Cooling is excellent. I replaced two A/C units over a 30 day period of time. The owner/manager offered to lend us a portable A/C unit until the equipment came in. The prices offered were the best in town. And after installation, follow-up visits and calls were made to our home to confirm quality delivery. The visits were unexpected and welcomed. Great service! I would recommend River City Heating & Cooling to anyone looking for a fair, reasonable, reputable and honest company.

• J

  Jodi Garcia

  5.0

  Called this morning, Tech came out at 3p. Repaired, paid and gone in under 2 hrs!!!! Contrel, you the man!!!! Best HVAC Tech ever! Highly recommend this company and ask for this Tech, he will take care of you. Very reliable, fast and honest!

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