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Pro West Mechanical

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This page contains information about RighTime Home Services Orange County in Edinger, Tustin, CA which locates in your area. You can get to know detailed information of the hvac repairing service like opening hours, addresses, phone numbers.

RighTime Home Services Orange County in Edinger, Tustin, CA | HVAC Near Me

Overall everyone used to set up the appointment was very courteous and supportive.  I called a tech by accident and even he was great about getting me to appointments.    Jose who did the world was inside the time window and was very courteous and pleasant to work with.   He allowed me to comment and ask questions - - I always do and he answered them.  He upped the level of mounting the UV filter unit and replaced the bulb.   I was very happy with the work.

Stephan, thanks for taking the time to share your feedback! We are pleased to hear about your experience with Jose. It's team members like Jose who help to make RighTime Home Services Orange County great.  We look forward to being of service to you should you need us again in the future. Again, thank you for choosing RighTime Home Services Orange County.

Leo, was the Technician that showed up for my service heating unit inspection. He was very professional and polite. He answered all of my questions during the inspection. He also thoroughly went through my heating unit,  ventilation, along with the ducting to ensure that all was well. Leo also brought up other preventative measures that would ensure that my heating unit would last longer. It was a pleasure having Leo as my Technician. Keep up the good work Leo.

Hugo and Leo were great. Very professional, helpful, and courteous. I had extra work than initially realized (old heater didn’t fit out of the attic) and they took care of everything.

I called Greenstar because my home central heating failed.
They sent a technician,  Hector, within
2 hours. Hector resolved the problem within 20
minutes, and installed a new thermostat quickly at a low price.Technician
was professional, well mannered, and explained
the problem and remedy clearly. I am very
happy with Greenstar and their technician. Quality company
at a low cost

Allan, thank you for the 5-star review! We appreciate you choosing RighTime Home Services Orange County.

Do not recommend this company.  I was having issues with my prior condenser unit and they recommended that I replace the unit completely.  They further recommended that I purchase a brand new furnace that would be better compatible with the new condenser, plus it would be more energy efficient and came with an air scrubber.  All in all, I was on board with this decision since we live in an old manufactured home.

Turns out, they replaced the furnace with the EXACT same model as before, which they then said was not compatible with an air scrubber.  When I questioned them on this, they said that our home (manufactured) only supported one type of furnace.  I requested a refund for the furnace which they denied since it was in the signed contract. Furthermore, the condenser unit they installed was also not the correct condenser unit discussed in the initial meeting.  They had to come out two weeks later to replace the condenser with a separate condenser unit, which I am still not sure if it is the correct one or not. They claim that it is still an upgrade from what I had, including the furnace and has continued to fail to provide me with details on the exact models discussed at the initial meeting.

So far, every 6 months, this "new" condenser shuts off and does not work.  They have come out a total of 3 times to fix the same issue, and I have been calling weekly for over a month and still have not been able to get a call back with an explanation on why the condenser keeps failing.  The maintenance summary sheets provided are blank, and no one has returned my calls.  Strongly considering taking this company to small claims for a full refund.  This company has swindled me for my money and is extremely shady.  A co-worker and a friend of a friend also have similar issues.

Our repair man Hector Gayoso was incredible. Not only was he super professional, he also worked around our son’s bedtime and skipped lunch to drive to our house and get the repair done before our son went to bed. That kind of service is rare these days and in addition to the great service, we wanted to call out Hector for his exceptional work and demeanor.

We appreciate the kind words and look forward to serving you in the future.

Kyle and Jose came today to reinstall a ductless heater air conditioner unit put in by Greenstar just over a year ago.  The original install was put in by a couple of "clowns" and made a lot of noise, shook the walls and generally never worked as promised.  Greenstar dispatch is a rude clueless woman who has no idea what customer service is.  After countless phone calls, bounced from person to person over several days I was finally comnected with Mark who finally got things moving.  Again, Kyle and Jose reinstalled the unit and I'm amazed how quiet it is and how well it works.... These guys were on time, were friendly, knowledgeable, did a beautiful "artistic" installation and were a pleasure to be around.  Because of these two I have a more positive opinion of Greenstar.

Charles, thank you for sharing your experience. We apologize for not meeting your expectations. With each customer, we strive to provide top-level customer service, and are happy to hear that Mark was able to assist in making things more positive. We appreciate your business!

Jose was very informed about the job he was doing. He identified that the thermostat was not hooked up to the heating system and not functioning correctly. He corrected that and put in a new thermostat so now I have heat again. Yeah!

Thank you for the kind words and for leaving a review.

Luis the warranty tech was excellent! Very knowledgeable with the Lennox unit. All other techs that have came in to fix my issues failed resulting in multiple techs coming in and out of my house. I wish they would send him first or at least get their other techs to take classes on Lennox units.

Luis is a great technician and we appreciate you taking  the time to leave a review.

Kyle was amazing! He repaired our upstairs air conditioning unit. There was a possibility of a leak and he came back 2 weeks later to check on it. He is very professional and very knowledgeable .

RighTime Home Services Orange County
Edinger, Tustin, CA

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RighTime Home Services Orange County Reviews

4.6 stars based on 193 reviews

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