Rheem Water Manufacturing Facility
Park, Montgomery, AL

Rheem Water Manufacturing Facility Reviews

2.4 stars based on 43 reviews

Featured Comments:

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  Lee Pandiani

  1.0

  We purchased 2 40 gallon units in October 2020 from Home Depot. Within 6 months the electronics failed in one unit. It took several weeks to get a technician here with parts. 2 months later the second unit failed. The warranty technician refused to come back (it was a 45 minute drive to our home) Rheem has a reimbursement program to hire anyone you want - the caveat is the reimbursement barely covers half the labor. We bit the bullet and called several plumbers / HVAC guys. Nobody will repair 'consumer' units made by Rheem. We finally got a plumber to come and he told us stories of how many Rheem units he has seen in the past 12 months. Just in our area. All with the same problem. The thermostats shut off and the units will not reignite. OBVIOUSLY Rheem was aware yet continued to ship defective units. I am 13 months in with these units. The first unit we had repaired is now failing again. Absolute nightmare. Absolute joke. DO NOT BUY RHEEM CONSUMER grade products. Call a plumber and have him/her order a pro grade unit for you and have them install it. Worst purchase for our home - EVER.

• R

  Russ Bradford

  1.0

  I purchased the top of the line 12 year warranty hot water heater. The unit goes down a year later. Call for help and they don't have the parts. They said they will warranty a full replacement. Get the the store for replacement and the store wants half the price of the original to replace it. Long story short, spent many hours on phone with rheem. All my emails go unanswered and they ghost me. No help from them. Do not buy a rheem product, period.

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  Response from the owner

  Hello Russ, We are sorry to hear of the issues regarding your water heater. Did they get a claim started for you when speaking with the warranty department? Is the email address you used [email protected]?

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  Keith Lawson

  1.0

  I had a 0800 delivery appointment time. Was told to drop trailer and bob tail to the drop yard and the yard jockey would bring me the empty when it was unloaded. It’s been 5 hours and they still haven’t brought my empty trailer. 5 hours to get unloaded is unacceptable.

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