Reno Heating & Air Conditioning
Marietta, Sparks, NV

Reno Heating & Air Conditioning Reviews

3.6 stars based on 21 reviews

Featured Comments:

• M

  Mike Koz

  1.0

  Owners Katy and John were very courteous and kind. However, similar to a few other Google reviews, their business was slow and non-responsive to my inquiries and requests. John provided me a quote for a gas fireplace with installation, but my emails and calls about scheduling an installation went for weeks without replies. After three attempts, I chose another business.

• T

  Ty Shalley

  5.0

  I had my 40 year old furnace, AC, and water heater replaced, and a gas fireplace insert installed. Of the three quotes I received Reno Heating & Air Conditioning had the best price on the most complete service. The crew overcame some obstacles during the installation, but they always kept me informed and were able to get everything installed on my schedule despite Covid related supply issues. I couldn't be happier with the final installation. My whole house is now reaching the temp set on the thermostat, and my first bill was the same as last year, despite the new gas fireplace that I use every day. Thanks John and Crew for making my home so much more comfortable!

• L

  Louis Mestier

  1.0

  We had them install a whole-house humidifier by Honeywell Home in our house. Over the next 2 years, it leaked through the ceiling in 5 different areas and we finally had enough, so we had them remove it completely. They did repair and repaint all the damage that was caused, but as we are likely selling our house soon, we will have to disclose that damage on the disclosure documents. We expected some sort of refund of our installation payment, but RH&AC said that was up to Honeywell Home. They told me that the Honeywell Home sales rep would need to see the installation in person, but due to COVID they could not come out. Apparently, a Skype video was not good enough like with everything else, so I am caught in the middle with this. RH&AC will not give me the contact info to talk to the sales rep at Honeywell Home and now RH&AC is not even returning my calls. Any company can perform well when things turn out right, but customer service is what you need to do when things go wrong. RH&AC points the finger at Honeywell Home and Honeywell Home points the finger at RH&AC. BUYER BEWARE ON BOTH OF THESE COMPANIES!!!

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