Reliable Heating & Cooling, Inc.
Delport, St Louis, MO

Reliable Heating & Cooling, Inc. Reviews

4.6 stars based on 43 reviews

Featured Comments:

• P

  Paul Pandolfo

  5.0

  We contacted Reliable Heating and Cooling Friday morning (2/11/2022) after waking up freezing and immediately noticed our furnace was no longer working. Within a few hours of our call, Derrick from Reliable was at our home thoroughly examining the problem. He was extremely knowledgeable which made it easy for us to trust his diagnoses and the options available. Our furnace is original to the house so we knew this day would come and made the easy decision to replace it. Derrick and his colleague Jared were back the next morning (yes, on a SATURDAY) to install our new furnace. My husband and I were blown away by their willingness to help as the nights were dipping below 20 degrees. Both Derrick and Jared did an amazing job, they were considerate of our home, very professional, the install is beautiful (yes, a furnace and new thermostat can be beautiful) and they made sure we understood the workings of our new furnace before leaving. They truly came to our rescue and saved the day! It's hard to find a company these days that truly cares about their customers and can stand behind their work. We are now customers for life and will not use anyone but Reliable for any HVAC issues moving forward. We're already planning to replace our A/C unit (its also old) very soon and we know who we will be calling! Thank you Reliable, Derrick and Jared!

• K

  Keith Scherer

  5.0

  Reliable has installed and maintained our last 2 furnaces and AC. Our experience with them has been great. Just yesterday we had an issue with our AC. I talked to Marty and he said he'd have someone out the next day. They even were able to accommodate us with an afternoon call. Derrick arrived promptly on time and had us up and going again in 15 minutes (bad capacitor on the condenser unit fan motor). With the prediction of high 90 temps, we were so thankful to have AC working again.

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  Pedro Jimenez

  5.0

  The AC condenser unit's (the outside unit) blower fan was not turning on. Also heard a "hissing noise". It was going be a VERY hot day! I called the number on their website at 7:04 AM on Monday and left a message. Marty returned my call at 7:47 AM to let me know that Derek was going to show up by 9:30 AM. He was here as promised, and he diagnosed that the fan's capacitor had gone bad. The "hissing" noise was the refrigerant high-pressure bypass valve that was activating from overheating as a result of the inoperative fan. The capacitor was under warranty, so we only paid for the labor. Derek also checked the refrigerant pressure levels. We have been a long-time customer since the1990's, and have known Marty, Ralph, and Derek for several years. They are all terrific to work with! Well earned 5 out of 5 stars! Thank you Derek and Marty!

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  Response from the owner

  You are welcome

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