Raytech Refrigeration, Heating & Cooling
1st, Alamogordo, NM

Raytech Refrigeration, Heating & Cooling Reviews

4.7 stars based on 15 reviews

Featured Comments:

• D

  David Quinlan

  1.0

  I hired Raytech to repair a propane fryer in our food truck. He came and diagnosed the issue and said we needed a new valve. I gave him my credit card number to order the $500 part (that HE said it needed- remember that part). The part comes in and he comes and installs it. In our food truck, all equipment is mandated to be bolted in place because it has to be secure in transit. He then proceeds to unbolt the fryer from our food truck, he took the fryer outside, flipped it upside down, replaced the valve. But again, you guessed it, the fryer still doesn't work. He says another part is broken and there is a possibility he personally broke it flipping the fryer upside down outside the truck. At this point we are $700 in and the fryer still isn't fixed. He says we need to spend another $310 for another part + $75 for any additional hour he's working on this. At that point I said no. I asked him to take out the new $500 valve and return it so at least I could get a refund of $500 for a part that didn't solve the issue. He said nope, it was a special order part so now I'm stuck with a fryer that doesn't work with no actual recourse. Raytech offered no customer service solutions to fix the issue except I spend more money. Wow. Remember I only ordered this part because he said that's what it needed. And apparently if he tells you to order a part, there is no guarantee that it will fix the actual issue. Insanity. Based on this experience I'll never use Raytech again. I'm beyond frustrated with Raytech because there are no solutions except "give me more money". There is no professional offer to make things right or even empathy for the frustration the customer is going through.

• C

  Carl Branam

  5.0

  I really enjoyed Ray. He was punctual, friendly, knowledgeable and affordable! I know that you will not be disappointed with Rays services! Thank you Ray for such a great business!

• G

  Gladys Tellez

  5.0

  very impressed with Raytech! Ray is very professional, very good communication all throughout the installation and very good value for replacing my heating system. Would highly recommend if you're in the Ruidoso NM area!

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