Ray Roberts Service
Goode, Quitman, TX

Ray Roberts Service Reviews

4.8 stars based on 19 reviews

Featured Comments:

• F

  Francine Steely

  5.0

  My parents have used them for a while now. My dad is very picky about quality and professional service of all kind. We built a house 3 yrs ago and needed all of out units checked, cleaned and serviced for the upcoming summer months. From the initial phone conversation to the closing of our home door after the service...it really was awesome! Jim and Mike serviced each of our 4 units...they were thoughtful about tracking in dirt (it had been raining that morning) professional, answered my questions as well as gave me great advice! You guys have put together a great team! I am very proud to pass on our recommendation of Ray Roberts Service!

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  Response from the owner

  Thank you so much! We are so glad that you are pleased and value your business! And we are very proud of the team that we have:)

• C

  Carla himmen

  5.0

  We arrived home after midnight to discover our AC had gone out. We called Ray Roberts first thing the following morning and they had a crew there by midmorning. They were able to get the AC running, however, it went out again late that evening. We called the next morning, which was a Saturday, and they sent a technician out within the hour. He worked on the system for several hours but to no avail. We had already decided to buy a new system so they brought out a trailer mounted portable AC unit to keep us cool until they could install the new AC. Exemplary customer service. We are from Arizona and this kind of service is virtually unheard of.

• N

  NDIrishfan71 “NDIrishfan71”

  1.0

  Called about a part I needed and the lady that answered had asked about what I needed. I could hear her in the background speaking. When she came back I asked if I could speak to a tech to let them know what I needed. She said they would probably need to send out a tech to confirm what I already know I needed. Then she says nobody was there except her as everyone has gone home. Then who was it you were asking questions? Now I am reminded why I quit using them in the first place. Bad service! Take care of your customers especially me as I am a good repeat customer if treated well. Your competition just got a sale of a new central AC unit. Should have not acted lazy!

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