Raw Plumbing
Alexander, Douglasville, GA

Raw Plumbing Reviews

4.6 stars based on 39 reviews

Featured Comments:

• S

  Samantha Hedrick

  1.0

  Worst experience of my life! First they put the wrong water heater in. We have propane and they put natural gas. We didn't notice for a few weeks then it stopped working so we read the label and brought it to their attention. They yelled at my grandmother and made her cry because she pointed out they could have killed us putting the wrong water heater in!! I heard he say propane multiple times and they basically told her she was a liar. They finally install the correct water heater and then the pilot goes out a few days later we call them and they say we need to hire a chimney sweeper because there is such black stuff in the pipes. We didn't have black stuff in our pipes until they put the WRONG water heater in. I believe they have no idea what they are doing! And do not trust there services. We constantly have problems with our hot water staying on, we never had that problem before. But now every week the pilot goes out and we have to relight it when we never had to do that until they came out.

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  Response from the owner

  I am sorry that your grandmother had a bad experience. I am following up with the tech to get to the bottom of all your concerns listed as this is the first time I am hearing all of this. The original issue when we came out was the water heater leaking and the pilot would not stay lit. This was due to black soot coming down into the chimney to the flue vent off the water heater. It is the same problem you are having now. We added a new water heater and advised your grandmother that the flue vent would need to be run outside. At the time she didn't want us to touch the structure. When she had her furnace installed the flu vent should have been discharged to the outside. And this is what needed to happen with the water heater but she did not want to do that. We are still standing behind our work and we will still run the flue vent outside the house at no charge. Please let us know and I will send a tech out.

• T

  Tez Andrews

  5.0

  I have used RAW Plumbing for 2 major jobs. One was replacing all underground piping at an older property. The other was an emergency water heater replacement due to a crack. Punctual, professional, competitively priced, and good work ethic. In an emergency they found a way to fit the job in and get it done. I would recommend RAW Plumbing.

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  Response from the owner

  Hi Tez, We can’t thank you enough for the kind words about our service.

• R

  RhauCheeca Fuller

  5.0

  I was referred and had a job previously done by someone else. I spoke with Demetrice and told him the situation; he troubleshot the issue right on the phone and sent the guys out to fix it at the scheduled time. The second time I had another issue and the same thing with a quick diagnosis. Demetrice is very knowledgeable. The second time I was unable to be home, but the guys treated my home with the utmost respect and cleaned everything up when finished. In addition, I did not ask them to, but they took pictures cataloging their work so that I would know they did what they said. I have been super pleased both times.

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  Response from the owner

  Hi RhauCheeca, Thank you for your kind words, we really appreciate you taking time to write such a detailed review!

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