Rainey Air Conditioning Inc
Pecan, Woodville, TX

Rainey Air Conditioning Inc Reviews

4.2 stars based on 5 reviews

Featured Comments:

• D

  Donna Brown

  1.0

  They came out the day after I called. They said I had a freon leak and loaded 2 canisters of freon without bothering to check for a leak. They also refused look at the thermostat. Three days later the unit did the same thing...loss of cooling, freezing up. I am 2 post surgery. I called them FOUR TIMES, TWO of them on the emergency number. No one returned my call. I called another place who can't comrout until Friday. SO BECAUSE OF THEIR INCOMPETENCE I have a week of no ac ahead. I'm stopping payment on my check and filed a complaint with the BBB.

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  Response from the owner

  She called one evening and said that her unit was frozen up. They have to be thawed to work on them. We told her to run her central fan to blow air over the ice and that it should allow for some temp. cooling until we got there. We arrived the next day as scheduled . One of her complaints is that the technician wouldn't check her thermostat but he operated it with no problem when he turned on her equipment. The technician checked her unit and the only thing that didn't check okay was the freon charge was showing to be low. There was no signs to indicate a leak. Sometimes the weather conditions during initial installation of the equipment can cause pressure readings to differ from readings in very hot weather. The tech adjusted the charge by adding 2 pounds, not 2 canisters (the canisters hold 30 lbs. each)The customer states that a few days later the equip. had cooling issues again. We tried to return her call but got a message that said she wasn't accepting calls at this time. After a day or 2 of trying to call her back I called her from a different number and she answered but would not talk to me. I came to the realization that she had intentionally or unintentionally blocked our main number. Regardless, we would have gone back and seen what was going on with her system. Our service invoices state that our company provides a 30 day warranty. She is upset that the 2nd company that she called made her wait a week for service but we have no control over that. She has gotten 100 percent of her money back.

• R

  Rusty K

  5.0

  Had them work on several ac units, and install smart thermostats. All the people that came out were knowledagble and resolved any issue in a timely manner. If they were unable to complete the work they gave a detailed explanation of why they were unable to. If they couldn’t get to the call that day it was next day service. Prices were fair and there were no surprises when it came to pay.