Queen Air Solutions
Forrest, Martinez, GA

Queen Air Solutions Reviews

3 stars based on 27 reviews

Featured Comments:

• C

  Cinnamon Teal

  5.0

  My home warranty service chose this company to repair my AC. I was a bit worried when I saw the reviews but my experience was quite the contrary. They called me on the first available service day to schedule a time. I asked them if they could come out the same day if possible because my unit wouldn't turn off and they did just that. Called me later when they were on the way. Overall kept great contact. Plus I was very happy that the service technician (my apologies, I'm really bad with names) he took the time to actually explain how the part that broke works and answered my questions. I really appreciate it, thank you! I'm very relieved how smoothly it went.

• L

  Lala M

  1.0

  I wish I could give this company zero stars. I have never in my life dealt with a company so unprofessional. Of course this company was selected from my home warranty provider days ago. I was told someone was going to reach out to me within 24-48 and if need be I could call to possible received expedited services. Durning this pandemic I know everyone is busy but I called this company multiple times and even left a voice Mail and NO ONE NEVER reach back out to me. Even now 4-5 days later. I haven’t spoken to anyone. My biggest concern was my AC unit potentially causing an electrical hazard after making this bazar loud humming noise then officially going out. It’s a good day my home hasn’t caught on fire due to this issue. My lawyer would have a field day! After calling my home warranty provider yesterday, they finally got someone on the phone and confirmed they would be here today at 9am. Here it is 9:47am and we are not able to get in touch with this company. I this is absolutely disgraceful.

• H

  Hortensia Smith

  5.0

  Dwayne is awesome. He is very professional and knowledgeable. He took the time to explain diagnosis of the air conditioner, the service to be provided, and the benefits of having the work done. We had been having trouble for over a month with our unit. I had two other companies to come out. Each time the unit would work for maybe a couple days. Dwayne diagnosed the problem immediately and resolved it. As a result, we now have cold air. Thanks Dwayne for your hard work and superb customer service!

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