Quality Comfort Services, Inc.
Bethlehem, Knightdale, NC

Quality Comfort Services, Inc. Reviews

4.8 stars based on 60 reviews

Featured Comments:

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  Noah Hood

  1.0

  My experience with Quality Comfort Services, Inc. has been less than pleasant. As they were working on installing new AC vents in our apartment they got dust and sediment all over our things. It's common sense to cover things before you start working directly over them but apparently the AC repair people either did not know this or simply did not care. When I confronted them with the issue they gave the excuse that because we live in an older apartment that dust will just travel all over the room. That excuse does not hold water when you consider the fact that the new vents they were installing went directly above our belongings that became covered in layer of residue. One of the employees was going to stand on my bed to work on the vents if I had not told him that we needed to move the bed first. They told us to get someone to fix the holes that they created. They cut into an area in the ceiling that seems to be where they initially planned to put the new vent in my room but decided to put it somewhere else, and just left it like that. They made a hole next to the new vent that was installed in my room. Also, when they were needing to get in the attic they created a hole, and at one point it looked like the lighting fixture was about to fall down. In short, if you need AC repair I do not recommend Quality Comfort Services, Inc.

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  Response from the owner

  • Thank you for reaching out to us about this issue. Our main priority is to provide our customers with excellent service. Our company strives to provide our customers with consistent, high quality service, which is why we are saddened to hear about your dissatisfaction with the recent visit. This was not typical of the level of service expected at Quality Comfort Services. Arrangements were made with the owner of the property prior to completion of job to resolve these issues. As the tenant you should be contacted by your landlord regarding any resolution. We hope to have all issues resolve to your satisfaction as quickly as possible. If you have any addition concerns feel free to contact Quality Comfort Services at 919-217-5640. Sincerely, Keith Green.

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  Richard Harrison

  5.0

  Five stars! My heater was making a loud noise. I texted Les Wood at 6:30. He had a technician at my house by 8:40. Technician found the problem and fixed it within an hour. Ice had built up and was casing some issues. And the price was right! Great people, great customer service, and great equipment. Highly recommend!

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  Response from the owner

  Richard Harrison, Thank you for leaving us a review! We really appreciate you taking the time to rate our services. We look forward to working with you. Sincerely, Les Wood Owner - Quality Comfort Services

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  Michael Wallis

  5.0

  QCS was highly recommended to us from a neighbor when we noticed our system was cycling and not functioning properly as a result of a failing damper motor. We called the office and they had a technician at our house within the hour to diagnose the problem. The team was professional and informative and we were very happy with our service. We will continue to recommend QCS to others.

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