Quality Air HVAC Trust
Upland, Philadelphia, PA

Quality Air HVAC Trust Reviews

2.9 stars based on 16 reviews

Featured Comments:

• K

  KJ

  1.0

  This was the second company sent to my home by my home warranty company (American home shield) who have I since left for such terrible service as well, for a second opinion. The contractor for this company acted nice, told me the problem (the blower motor was broke), and then told me things that made me believe he would be helpful considering I had no heat. I asked him directly to his face if there was an access issue and he said no. Then I received notice from my warranty company that this company reported they couldn’t get access to my HVAC unit and that there was NO malfunction in my system. At that time I was going on two weeks with a extremely loud problem with the blower motor to no heat at all. I live in a Philly apartment, but I’m sure this isn’t the first apartment they have been to. I asked them to send me an email with their report and they never sent it, I asked multiple times. I later had two companies I hired on my own to come look at it and then do the install job so clearly these guys are lazy, don’t know what they are doing, or are manipulated to “be unable to do it” by the warranty company. On top of that they don’t answer their phone at all! It took myself and the warranty company multiple times to reach them. Do not work with them!!!

• K

  Kyla Edwards

  5.0

  I am extremely surprised with the bad reviews. I personally had an amazing experience with this company! The amount of professionalism and compassion for customers is phenomenal. I will definitely recommend to friends and family.

• F

  FinZen Investing LLC

  1.0

  This review is based on my experience working with this company on an AC repair via American Home Shield warranty appointment. Sadly, it was very poor experience both from customer service and from technical support. Secondary damage to the AC unit and basement was caused during repair and resulted in basement to flood leading to more property damage. My experience was in par with the 1 star reviews listed here. They refused to fast track the repair of the damage caused by their repair activity even after the warranty company requested expedited service. The supervisor never responded even though I requested call back several times. Customer service: 0 / 5 (based on lack of follow up, rude communication, lack of professionalism) Technical ability: 2/5 (some technicians are good. But there was secondary damage to the unit during first repair, refused to take responsibility and was not responsive to my request to address the issue in a timely manner and never followed up. They are not communicative and do not explain the technical issues clearly. I hope the warranty company will remove them from the preferred contractors list in the future based on their poor incompetent service as evidenced by this and other multiple reviews here.

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