Puyallup Heating & Air Conditioning
15th, Puyallup, WA

Puyallup Heating & Air Conditioning Reviews

4.6 stars based on 236 reviews

Featured Comments:

• C

  Cyndi Ingle

  1.0

  I bought a mini-split ductless heater 4 years ago from Puyallup Heating. In the last week of December we had snow and the heater stopped working. The unit was still under warranty. They stated they couldn't come look at it until the end of the week, 4 days later. Once they were out they charged me $163.90 to tell me they couldn't fix it or even look at it until the snow had melted. So, even though the unit was installed by them and under warranty I was refused repair of a necessary heater until later. I had to call several times to get them to send someone out. A young "repair" person arrived, wandered around and told me he had no idea what was wrong with it and left. I had a return call from Puyallup Heating, not about the repair, but telling me they were ready to sell me a new furnace (unrelated to this issue, but they were ready for me to give them more money). I had to call again and insist on the ONE repair person that works there that actually knows what is going on - Jason. He came out and immediately noticed the fuses were blown and suspected it was the board inside the unit. He got the part and returned to install it. The part was covered by warranty, but I had to pay another $163.90 in labor costs. This whole process took 3 weeks to get the heater repaired. A unit they sold me that was faulty. I shouldn't have to pay the first fee to diagnose a faulty unit. They shouldn't refuse service in winter. They shouldn't have someone in the repair department that doesn't have a clue what he is doing. I will never do business with Puyallup Heating and suggest you don't either. Very poor customer service and very poor repair response. If they ever lose Jason they will fail completely as a repair business.

• K

  Kevin Kerr

  5.0

  Puyallup Heating is great! Jason is the best repair tech I have ever met across ALL industries - fast, friendly, and really knows his stuff! I appreciate Katie, Marion, Mark and all the rest of the staff I’ve worked with, too. Highest recommendation!! A+++

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  Response from the owner

  Thanks for the great review, Kevin! We appreciate you choosing Puyallup Heating for your HVAC repair!

• L

  L Kane

  5.0

  Our unit stopped working. We had another company come look at our unit. They said our issue was not covered under the warranty and wanted to charge us a lot. We contacted Puyallup Heating & A/C and they fixed our system using the warranty. The overall process was quick and easy. They even told us the other company misdiagnosed the issue and it would not have fixed the problem. We had paid maintenance with the other company, but refuse to use it. Instead, we signed up for maintenance using Puyallup Heating & A/C. We will only use a company that is honest and we can trust.

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  Response from the owner

  We're glad we could help resolve your issues and appreciate you trusting Puyallup Heating for the job.

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