Prime Heating and Air, LLC
Northern, East Syracuse, NY

Prime Heating and Air, LLC Reviews

4.8 stars based on 32 reviews

Featured Comments:

• G

  Glenda Andreassi

  5.0

  Great professional service. After 6 days no heat dealing with Charles heating what a great experience. Diagnosed problem next day had the parts and we have heat! Will only use Prime Heating from now on.

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  Response from the owner

  Thank you! We're happy to have been able to help!

• B

  Bob Powell

  5.0

  Our 25 year old central AC was on its last legs. I called over 7 companies and none returned my call. I understand that this is a very busy time of the year and the heat wave we have. But lousy customer service for not contacting me. The last one I called was Prim Heating and AC in Syracuse, NY. One of the owners, Duane, came to our house and inspected the unit, the air handler and the duct-work. He pointed out some of the failings of the installation. Then, he closed off a large open duct and actually put my box fan on top of the compressor facing upwards to assist the compressor fan to remove the heat. The AC fan turned faster and the heat escaping was huge. Our house cooled down just with those two things he did. He wrote up the estimate, the mileage charge (45 each way) and gave us a date for the new install. Very pleased. They showed up exactly on time , Duane leading his crew of three. They were friendly, courteous and worked continuously all day with the removal of the old AC and the new units installation. Clean up was complete, Duane insured his guys removed everything. He even went around in the basement with a dustpan and brush to pick up some metal shavings. The new unit works great. And I forgot to mention that he added new duct-work per my wife's request and also re-worked some in other rooms. We are totally satisfied with Prime Heating. I know what good looks like after 73 years and this was great. (Disclaimer: I was not compensated in any manner nor am I affiliated with Prime)

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  Michael Reals

  5.0

  I'm very happy to report a good job. The owner responded quickly with fair price and a schedule.The crew was professional. After installing the new coil and conditioner, my condensate pump went bad. They came right back and took care of it. I would recommend them.

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