Premier Comfort Services
Park, Loganville, GA

Premier Comfort Services Reviews

4.7 stars based on 81 reviews

Featured Comments:

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  Maxim Solodkii

  5.0

  I've been using Premier Comfort Services for the past 15+ years and I simply refuse to go anywhere else!!! Reliable, professional, responsive, available, and so much more!!!. In the time of need, they were there. With the busy schedule, and my AC going out at the worst time possible (right before open house as I was trying to sell my home), one of the owners came out and help to install new system!!! Looking for a company that cares, that puts your needs first, Premier Comfort Services is it!!! Call them, and they will make it happen!

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  Brad Dennis

  1.0

  My story is similar to another post on here (if you are curious it was posted 2 months prior to this one) so be assured my issues are not a one off. My a/c was replaced in November of 2020, so at the time of the issue the a/c had only been used about 5 months (natural gas heating). At the beginning of August 2021, I saw a large water stain on the ceiling of my son's room. I knew the attic air handler was above so I cut the power and went into the attic. Water was dripping outside of the emergency pan onto the attic floor and dripping into the insulation causing the ceiling damage. I documented everything with pictures and video and called Premier Comfort Services and next morning. They sent a technician out the following day. When the technician arrived, he was professional and courteous. He assessed the situation and told me since the unit was set up in the Fall, it was not charged for summer conditions causing the unit to "back pull". He put refrigerant into the unit and said it should not leak anymore. I asked if they or carrier would cover the ceiling damage and he said he was unaware there was any damage. He then took photos and advised his bosses would determine that. He left and I placed a tub under the duct that had been leaking just in case. About 30 minutes later the technician left a voicemail advising the drains outside of my house had mud in them so he cut them. After two days with no contact, I called Premier Comfort Services and was told the damage would not be covered because the clogged drain caused the overflowing pan and drip. I advised the pan I could see was not near full and the drain lines always expelled water. The person advised the owner would call to explain. After two days with no contact, I called Premier Comfort Services and the owner called me right back and explained the emergency pan on the outside was not the overflowing pan. He said the pan on the inside was overflowing causing the unit to leak out of the "plenum" onto the wood and insulation. He said it was my responsibility to have the unit inspected every 6 months to make sure the drain line is not clogged. He said his company does not do attic installations where the air handler has to lay down (which is how my unit has to be because of the placement in the attic). I asked why the emergency pan was so small it did not cover this area that could leak. He said the code requirement is that the unit itself has to be covered by the emergency pan. I expressed my concern about the unit and advised this same problem could present itself and damage my house again. He said they were not local so they could not assist but to have a local company inspect the unit every 6 months. We ended the call here because I had no confidence that this company would help with what seemed like a ticking time bomb in my attic. My issues are as follows: 1) Why was I told by the technician that the cause of the leak was the unit not be charged for summer, but the issue changed after the technician found out I wanted to claim damages? 2) The owner advised they do not install air handlers that have to lay down, like mine. Why did they do it at my house? Why did they not advise of potential issues? 3) Why is my only option to keep this from happening again having the drains inspected every 6 months, but my a/c had only been used for 5 months? This company did they minimum amount of work required. Then when issues arose, they did not stand behind their work product. Please be cautious. *Please read the response from the company. Proof they know of issues with air handlers that lay down. >>NO EXPLANATION FOR WHY THEY DO NOT ADVISE CUSTOMERS OF POTENTIAL ISSUES OR FIXES FOR THE ISSUES AFTERWARD<< I had another company level the air handler, install a much larger emergency pan and put a pan float switch for the interior pan. All things I would have liked to do prior to this happening.* While you didn't have to tell me about the potential issues, just like you didn't have to install a larger emergency pan because of "code", any reputable business would have.

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  Response from the owner

  I will address the complaints then the review. 1: All the technician did was adjust you refrigerant charge to perfect it. It was not off by much or you would have been calling much earlier in the summer then August. 2: This was a replacement job. We replaced an airhandler in an attic that was laying on its side. We had to go back with the same type of install. Never did i say we dont do that. I said in our new construction houses we always try to stand up the air handlers to avoid situations like this one. When an air handler is laying down and you attach the supply and return plenums it hangs over the emergency pans. The emergency pans are 60" long. The air handler with the connected plenums are closer to 136" long. As you can see there is an unprotected section. We don't manufacture the emergency pans nor do we write the code for what is acceptable in the state of Georgia and local municipalities. 3: It is up to you if you want to have your system serviced every six months. It is highly recommend by any equipment manufacture that you do so. Servicing should take place in the spring then the fall. i think this is a very unfair review. Not once has there been any mention of the system not functioning properly, that's because it is working properly. A warranty covers any part defects and any workmanship defects. It does not cover maintenance. It is not right to say the system is not working properly if the filter has not been changed in 9 months. This is no different. This install was for the son of a family friend. 2 hours out of our territory. Premier did a great install job. Premier registered the installed equipment for the extended factory parts warranty. Premier came back to unclog the drain at no additional charge (could have been charged because this is not a warranty item). The only complaint really is we are not paying for damaged sheetrock caused by a clogged drain. All the while this HVAC system has performing since November 2020 with zero issues.

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  Bailey Hollingsworth

  5.0

  Had several other HVAC companies come out to try to fix the rattling in the AC unit. It wasn’t until Premier finally sent out their technician, if I remember correctly his name was Austin to fix it. In the heat of summer, it has never been better! Not to mention my power bill has decreased tremendously!

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