Precise Air Systems Inc.
Fernando, Los Angeles, CA

Precise Air Systems Inc. Reviews

4.6 stars based on 85 reviews

Featured Comments:

• B

  Bryan J Blumberg (bjtwuk)

  5.0

  I had a complete Lenox HVAC system installed by Precise Air about 8 years ago. Part of the system included an air conditioning condenser unit on my roof. I just had a new roof put on my house, so I needed to have that condenser unit removed before the roof job and reinstalled after the roof was completed. The roofing company offered to subcontract the air conditioning job, but I felt more comfortable using Precise Air, since they would know my system the best. I'm glad that I did. Not only did Precise quote me a cost to do the job at 30% less than the roofing company's subcontractor, but they provided really quick service. They came out to remove the condenser unit the same day that I called, and it only took one day to get them to come out and reinstall it. The reinstall job was quite a challenge and took several hours. Jeff was the technician for the uninstall job and Ruben G was the technician for the reinstall job. Both guys were super nice, super polite and super professional.

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  Response from the owner

  Hi Bryan, we are glad to add a happy customer to our portfolio. It was great working with you and please remember, we are there for you for any questions, concern, or any service call.

• C

  Chris Parsons

  5.0

  I have relied on Precise Air Systems for a number of years yo deal with my HVAC system. They have always proven to be reliable, professiojal, honest and timely. I highly recommend this company.

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  Response from the owner

  Chris, we are honored to work with you through out these years. Customer satisfaction is our ultimate goal.

• B

  Brittany Adam

  1.0

  Called them for a maintenance call for our remodel project to see why heat is so hot up top of home and barely blowing downstairs. Guy went into attic where unit is. Said he couldn’t see anything that the ducts are in walls downstairs barely blowing. Didn’t do much of anything but tell me without opening walls I can’t diagnose the problem? Huh? Vents all over the house that can be tested. He said that will be a $135 my trip out here. Maybe you will want to add a ductless system downstairs? Why when we have an HVAC unit that we brought you here to fix the air distribution or at least tell us what’s going on to justify adding additional unit? When I asked him is this unit large enough for the home he said I don’t know? Let’s just say I was disappointed.

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  Response from the owner

  We sent our tech out to review the issue like promised. Unfortunately, the air conditioning & heating design of the home is very, very bad and there was not much he could do at that time. He forgot to mention that we would send back another team at no additional charge to review the design. The tech is a fixer of systems & this is a design issue. The duct-work is extremely poor & the airflow indicates this. The access to the ducting is within the walls. The size of the system also seems to be a bit small but we needed that second trip to confirm. We tried calling to apologize for not informing management we’d return at no additional cost but they are not responding. We do apologize for this inconvenience. We have not completed our diagnostics & would like the opportunity to return to provide options & solutions. We are thankful for the customer sharing their experience so we can improve and make sure this doesn’t happen again. The poor communication on our part is what happened here and we will learn from this.

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