Powers Heating & Air
Tiger, Peachtree City, GA

Powers Heating & Air Reviews

4.6 stars based on 42 reviews

Featured Comments:

• V

  Vincent Vogel

  5.0

  Angela went way above and beyond helping me research a part number for my neighbors furnace. We could not identify his model and serial number and she looked back in her records to the early 2000’s and found it and found the part number for the blower fan capacitor that we were desperately looking for. Thank you so much Angela, a true life saver during these cold winter days.

• J

  Joel Weeks

  2.0

  We have had a semi-annual preventive maintenance contract with Powers since purchasing our home in May 2019. On December 13, one of their technicians came to our house to perform the winter PM. He was here for a very long time, and I asked him why it was taking so long. He told me that after he had finished his PM, he was replacing the door on the front of the furnace and heard a “pop”. He said the circuit breaker next to the door safety switch had failed, but when he replaced it the unit would not function. It took him several hours to conclude the ignition control board had also failed. He said he would have to locate a replacement board. The next afternoon, December 14, he returned, this time with another technician, and replaced the ignition control board, and provided my wife with an invoice for $461.11. I checked the internet and found a genuine manufacturer replacement part (it’s a Lennox) for $235. So I wrote to the service manager (after having called and left a message — my call was never returned) stating that while I understand that some parts fail, and I wasn’t accusing their technician of malfeasance, the fact remained that the system worked perfectly fine until their technician came out for the service. I was willing to pay for the price of the board but I didn’t (and still don’t) feel I should have to pay for the labor to replace it. The service manager wrote back and stated that they had already deducted $100 in labor from the invoice (there was no breakdown of parts/labor, just a total number with the $100 deduction), and that was all she was authorized to do. I wrote her back that afternoon (Dec 14) asking to have her escalate this to the office manager or whomever had the authority to waive the labor charge. Several days (this was during the Christmas season) passed and I didn’t hear anything back so I wrote again on Dec 28, and followed up Monday Jan 3. I received a response the same day, telling me she thought the matter had already been escalated to their office manager before the two technicians had returned to replace the board. I again asked her to let me know what the office manager decided or to have her contact me directly. That afternoon I received a call from a Powers rep (didn’t get the name) who told me the office manager was busy with inventory, but that the discount I had already bee provided was all they could do, and they had to make sure they compensated their employees for the time it took to research the part, go pick it up, etc…. I reiterated to him that I was willing to pay for the part, but the fact remained it was perfectly fine until the “service call”, and that unless something unusual occurs, solid state components (like circuit boards) generally fail very early in their service life. I also told him that I found it somewhat telling they sent another technician out to actually replace the board (I get the sense the first technician is still somewhat new in the position — again I’m not accusing him of negligence….) I also wonder exactly what the going rate for labor is… I’m assuming Powers can purchase the board at wholesale rates which are at least as low and likely much lower than the $235 I as a consumer could purchase the ignition control board for. They originally wanted to charge $561 to replace the component, which is a labor charge of $325 or more. Assuming it took a technician 30 minutes to find the board at a local HVAC supplier, and two hour round-trip to go get it, plus 30 minutes to install it, that’s three hours labor. Pretty high labor rate in my opinion. I believe (as a customer-focused small business owner), the company had the capacity, and the obligation, to waive the labor charges. Very disappointed in the level of customer service here.

  ---

  Response from the owner

  Mr. Weeks, I understand you were dissatisfied with the service your received in December 2021. I apologize for the unforeseen delays by my staff in responding to you concerns. There was some confusion as the office manager believed the discussion you had on December 13th and the discount provided concluded the matter of the repair price. We work hard to make sure our pricing is fair and appropriate for the repairs and services we provide. I also reviewed the technicians’ notes and spoke with him regarding your concerns about the repair. I agree that he did nothing to damage your equipment; the component failed. He followed our procedures in communicating the failure and quoted the repair price based upon our standard flat rate pricing. As we are a small business our technicians are encouraged to use service repairs as training opportunity for service technicians that are in training. I am truly sorry you found the experience with our company unsatisfactory.

• N

  Nawaid Sadiq

  5.0

  Excellent company !! a highly professional and caring team. They worked out a considerably lower price, despite matching all the services and features offered by five other competitors. Everyone of their team members were caring, professional and had an ownership attitude. We had two new units installed along with duct cleaning, Extremely happy with their work. Highly recommended.

  ---

  Response from the owner

  Thank your for your business.

More reviews (2)