Polsinello Fuels
Riverside, Rensselaer, NY

Polsinello Fuels Reviews

2.9 stars based on 19 reviews

Featured Comments:

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  Rebecca Jordan

  1.0

  For the second time this year, Polsinello has refused to make a delivery on time, resulting in my home being without heat on the coldest days of the year. The customer service has been less than impressive when I have called to have an emergency delivery. Then I get charged for an emergency delivery. We have also had problems with how they installed our propane tanks (using the wrong tubing to run from the propane tanks outside to the furnace inside) and with the process of fixing said problem. They also don't consistently leave the invoices/bills in the same place, so I never know where to look or if they've come. If you have propane, try and find another company. Polsinello isn't worth it.

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  Tim Smith

  2.0

  Dealing with these guys has been really unpleasant. The Carrier A/C system that they installed failed after three years. When I called them to fix it last May they stood me up once (after I had taken off work to wait for them) and then on the second attempt they called me at 4PM to say they weren't coming. I basically had to plead with the guy to come look at the system, which did happen at the very end of the day. And they did install a replacement evaporator under warranty. Seven months later I received a statement for something like $100 plus seven months worth of finance charges for the first visit that, apparently, the technician was supposed to take payment for on the spot. (The first guy never asked for payment, and I paid their bill on the subsequent visit to install the replacement part.) Not only did they not bother to send me a bill, I can't even get anyone to talk to me about what happened. The "customer service" rep insisted that he didn't know anything and couldn't help. So I was directed to someone in service who so far has refused to return my calls. They're acting like I simply refused to pay a bill or something. Seriously? Over $100? How can I pay if they don't notify me that I owe something? Whatever. I've sent them a check so that I can wash my hands of it and take my business elsewhere.

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  Travis Shepard

  1.0

  Purchased a clay bar from the accessories division in June of 2020 from Tony Nicholas just started using the product of January 2021 and the clay bar was sticking to the packaging making it difficult to use the product. Will not do business with this company any longer to cheap to replace it and very rude staff over the phone blaming me for the product I bought from them I will be getting in contact with Distinctive Details

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