Polar Heating & AC
SW, Orland Park, IL

Polar Heating & AC Reviews

4.4 stars based on 286 reviews

Featured Comments:

• N

  Nicholas Clubb

  4.0

  UPDATE: They sent another team out the following day and the next crew fixed everything and then some. Much better experience the second time around. They fixed all the gaps, taped everything so it was sealed properly, replaced the vent, and the rest of the floo piping. A little irritated I had to have them come a second time, but glad that they made it right. I made a mistake not taking a closer look at everything before they left. There are a bunch of gaps in the duct work above the furnace that I didn't notice. There are a lot of inconsistencies. I was told by the guy who did the estimate that they could fix the rust spot in my floor vent pipe. They said it wasn't on the paperwork so they couldn't do it. They unhooked my smoke detector and left it hanging and turned off. They did not clean the work area well at all. They clearly just wanted to do the bare minimum and leave. The gaps in the duct work are creating an annoying whistling sound I never had before. I'm sure I'll notice more things wrong later. I'm extremely disappointed.

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  Response from the owner

  Thank you for your business and for leaving a review.

• j

  john sharkey

  1.0

  This place lists as a repair for radiant or geothermal heating. The guy that came was very nice but did not know how a** from a hole in the ground when it came to geothermal heat. After an hour, they left with nothing solved or fixed. Stuck with a service charge for someone to come out and literally suggest things that were wrong and listed directly from the manufacturer. Said pump was upside down. Had to call another tech to determine it wasn’t(it’s literally labeled on the pump). Says water heaters are not used for radiant heat and one of the largest radiant suppliers in the country lied to me and only boilers are used. Did not know the difference between a closed loop and open loop system. Awful place when it comes to something they say is their field of expertise.

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  Response from the owner

  Customer service is our highest priority. Unfortunately, your system was not installed correctly and therefore could not be repaired. Please contact the manufacturer with any issues that you continue to have.

• W

  Wendy McCreight

  5.0

  Polar is the best! We have used them several times for our properties. The office staff is always super friendly and their technicians are always prompt and on time. Their communication is top notch! They make everything super easy to schedule appointments and have even helped us out in emergency situations on a last minutes notice! HIGHLY RECOMMEND!

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  Response from the owner

  Thank you very much for your continued business and for providing a review. We look forward to working with you in the future.

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