Polar Breeze Air Conditioning
Eugene, Las Cruces, NM

Polar Breeze Air Conditioning Reviews

3.5 stars based on 17 reviews

Featured Comments:

• G

  Gregg Veach

  1.0

  The work he did on our water heater...well it has sprung a leak again, at the water pipes. Apparently, he didn't fix it right the first time, they appear to not be sealed correctly or not at all. Previous review: Didn't want to work on something that would have taken all of 15 mins to troubleshoot. Said he lost money the last time he worked on it. Well, we paid whatever the amount was he charged, so if he lost money, then that's his fault for not charging enough! Needless to say, we will not use Polar Breeze again; and we had used them before, and had mediocre service at best. But, not now. Oh, and the thermostat he replaced, came loose, because he didn't use wall anchor. Down graded to 1 star; if we could rate with 0 stars, I would. Also, Señor Acosta likes to snoop around, I'm not sure what's so interesting in our house. And if he can, he sits around and lets his workers do subpar work.

• E

  Edward CdeBaca

  5.0

  I received excellent service from Polar Breeze. Polar Breeze responded to my call the same day. Polar Breeze drove to my home and picked up three portable stand alone refrigeration units free of charge. Polar Breeze completed the seasonal cleaning and coolant recharging for the three units the very next day. Since I only required a seasonal cleaning and coolant recharge, I was charged a flat rate of $75 dollars per unit. I was informed in advance that depending on the equipment needed for the servicing that I may be charged up to $85 per unit. I was also informed in advance that if the units were broken then there would be a diagnostic fee charged if I wanted them to perform repair services, however my units were not broken and only required the seasonal cleaning and recharging. I was not charged a diagnostic or service repair fee. The customer service was excellent; the employees were kind, courteous, and respectful. The necessary communication regarding services and delivery was clear. Polar Breeze was prompt regarding pick-up and delivery time. I was given a valid receipt for the services rendered. I would definitely recommend Polar Breeze to family and friends; also I will be utilizing Polar Breeze services in the future.

• M

  M. Maguire

  2.0

  My realtor hired Hector to do some work on my water heater. Things seemed to be going well until we ran into a miscommunication. Instead of reacting with patience, Hector became angry and started yelling at me. It was really unnecessary -- all we needed was to talk and listen to each other. Also, before getting impulsive, he made a couple of unprofessional comments. They would have been appropriate in a bar, not a customer's house. I'm sure he saw them as compliments, but coming from him, they were unwanted.

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