Platinum Quality Air 500
Kecoughtan, Hampton, VA

Platinum Quality Air 500 Reviews

4.5 stars based on 38 reviews

Featured Comments:

• K

  KARMEN MULLER

  1.0

  We have been customers since 2016 and have bought 2 systems with them for 2 different homes. However, we will never use them again for any service!!! We were to supposed to have our system serviced on January 18th, but Karen called to reschedule due to the tech having Covid. new appointment scheduled for Thursday, 1/27. Well, this past weekend when it was 28 degrees outside, we woke up to no heat. We immediately called to ask for a tech to come out. Two hours later, Karen called to say she had nobody to send and would have to get back with me the next day. After going back and forth with her, reminding her of the missed appointment and that we are "Gold" members, she stated she had only worked there a year and was not sure about our history with the company. Not sure how her time with the company is relevant to our situation, but she said would call back in a few minutes but NEVER called back. My husband called the answering service an hour later and left his information and still no call back. Monday rolls around and still NO call from Karen or anyone else, for that matter. Instead we had to hire a different company to come and fix the thermostat. Thursday rolls around and guess what?!?! The tech was a NO show for our scheduled appointment to service our system. Karen is completely worthless. It seems the company has went down hill with the departure of Peyton and Josh. There is absolutely no customer loyalty or appreciation here, so don't waste your money with them!

• R

  ROBERT TENCH

  5.0

  Our A/C went out on a late Friday August afternoon. My wife made an SOS call to Platinum (excellent customer service by the person who took our call) and the next day Peyton showed up - he had us up and running in no time. Unfortunately, it was time to replace our 12 year old unit. Peyton set us up with a Tuesday install - which I could not believe after hearing horror stories from friends and co-workers about their long waits to get new A/C. The crew, Zach and Cary, arrived promptly at 9:00 am and finished up by 2:00 pm - just like Peyton promised! They were fantastic. Professional, personable, and very concerned about our comfort. I can't say enough good things about Platinum. We have been loyal customers for over 25 years - and we'll continue to be. With that kind of outstanding response and work, why would anyone choose any other contractor? Definitely a 5-star company in every way.

  ---

  Response from the owner

  We take pride in our customer service and ability to be able to put our members first! We are happy to hear you had a great experience with us and look forward to another 25 years of working with you!

• M

  Margaret Smith

  5.0

  Excellent Highly recommend. Outstanding company to do business with. Owner is extremely knowledgeable & went over everything in detail that was going to be done. Employees are very respectful, showed up on time, & worked diligently. Zach went above & beyond to keep me informed as the work was being done. Job & workmanship exceeded my expectations from the duct cleaning to the installation of the AC & Heating System. I will continue to do business with this company.

  ---

  Response from the owner

  Thank you for the good review and we hope you enjoy your new air cleaning system.

More reviews (2)