Petro Home Services
County, East Greenwich, RI

Petro Home Services Reviews

1.8 stars based on 24 reviews

Featured Comments:

• N

  Nancy Carr

  1.0

  THE ABSOLUTE WORST!! I spent over $10K on a new heating system that screwed up my water pressure, then they made me wait month to finally install a pressure relief valve that they tried to charge me $450 for. I didn't have this problem before they but the furnace in. NOW, icing on the cake, they just overfilled my oil tank, leaking gallons of oil into my basement and can't seem to get anyone over here to take care of it. DO NOT USE PETRO. I should have switched a long time ago.

  ---

  Response from the owner

  Nancy -We are very sorry to hear about your dissatisfaction and apologize for the misunderstanding you described. Our Customer Service Manager has tried reaching out a number of times but has been unsuccessful. We are very much committed to our customers and would like to speak with you directly so that we can address the issue and rectify the situation. Please reach out to our Customer Service Manager at 1.800.645.4328. Thank you very much. Best regards, Petro Home Services

• m

  melissa perez

  1.0

  NO stars!! Worst oil company in RI!!! If you see them?? RUN !!!! They over charge. They are not reliable. They are opportunistic they prey on their customers. They put in oil when they want, no matter if your tank is full. They charged me once for 27 gallons and of the cost of putting in the oil was a lot more than what the oil cost. After I wouldn’t sign another 2 year contract they began to charge me full price for oil then they signed me up for another 2 year agreement and then 6 days later they charged me for an early termination fee of 400 dollars for a contract that I never agreed to!!! Incredible. Please do your self a favor and find a real reputable company.

• b

  barb572000

  3.0

  The price of oil is way too high! I paid over $4 a gallon when other companies were charging $2.50 per gallon. Now I realize that service deserves a higher price, but this difference is way too much. Other customers, who are people that I know, are also unsatisfied with such a huge discrepancy. I needed a new thermostat and the price was $175 for the same one that was at home depot for $30. My suggestion is this: if you want a full service company check out the price of oil with all of them on the same day to make a fair comparison and then make an informed decision as to which one you want to use to provide oil service. I am locked into a contract for 7 more months, but I will be comparison shopping after that.

  ---

  Response from the owner

  Barb572000 -Thank you for taking the time to share your feedback! It is our goal to provide total customer satisfaction and we always appreciate you sharing your experiences and for choosing us as your service provider! Best, Petro Home Services

More reviews (2)