Peter Levi Plumbing, Heating, Cooling, Drains
Digital, Novato, CA

Peter Levi Plumbing, Heating, Cooling, Drains Reviews

4.5 stars based on 415 reviews

Featured Comments:

• K

  Kim Rosen

  1.0

  This was a terrible experience through and through. They greeted me with “how can I make you smile“, promised to have someone there the next day (I was going out of town and the situation was urgent) , and told me they would have the parts needed with them when they arrived. I sent them a photograph so they would know what to bring. The next day (the day before my departure on an extended trip) I get a call saying they won’t make it because they’re short on people. I say that’s not OK. Finally they found someone they could send. It was a very nice young man who had no idea how to fix my problem. He explained to me that he was new to plumbing and they would have to bring in a more senior person, but don’t worry I wouldn’t be charged. Of course this was impossible because I was leaving the next day. But there was no other choice. He also said that he had never received the photograph I sent of the fixtures needed, even though I called to double check twice. He then charged me $49 for nothing and promised I would be contacted and another plumber would show up and do the work. To this day I have never been contacted. A complete waste of money.

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  Response from the owner

  Hello Kim Rosen, Thank you for taking the time to review our company. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we intend to make this right and hope you will allow us to speak with you to discuss the situation. Give us a call at 415-454-7771 Ext 106 Quinn Sanders (call center manager)

• M

  Maureen Tigno

  5.0

  Shout out to Corey Cruz who did an exceptional job! I don't normally write reviews, but thought it was well deserved. We had hot water leaking in our garage, and we ended up getting a misdiagnosis from a different company (which led to unnecessarily replacing the water heater). Since the issue was not resolved, I decided to call a different company, and I'm glad I came across Peter Levi Plumbing. They were able to get someone out to take a look that same day. Corey was thorough in his inspection, and was able to correctly diagnosed the issue, which ended up being a slab leak. He was extremely knowledgable, friendly, honest, and I appreciate how he really took the time to explain everything to us and answer all of our questions. He did an excellent job repiping the hot water. One thing that stood out was that he seemed very passionate about working in this field, which shows through his work. Highly recommend!

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  Response from the owner

  Thanks so much for taking time out of your day to leave us a review.

• G

  Gail Butler

  5.0

  Kellen Gonzalez was the service technician. He called and advised me of his ETA. He arrived at the stated time. Came in, did his testing and explained plan of action. My outside drain was cover with ground cover did what was necessary to expose it. Performed the work. . . clean the area and put everything back in place. Made suggestions on how we could avoid this issue in the future and other services that could be performed. Thank you Kellen for your professionalism. . .job well done!

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  Response from the owner

  Hi, Gail. Thanks for your review. Glad to hear you had a great experience.

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